Rodrigo Hernandez
Pahrump,NV
Summary
Knowledgeable Service Mechanic in possession of many years of experience in commercial settings. Demonstrated interaction positively with customers, simplifying complex mechanical, or technical issues to ensure understanding and service satisfaction. Offering specialization in manufacturers. Dedicated automotive technician with several years in service and repair. Friendly and upbeat professional enthusiastic about automotive work. Focused on satisfying customers, supporting team and meeting shop targets by applying superior work ethic, mechanical knowledge and excellent customer service skills. Resourceful Automotive Technician knowledgeable about regulations governing vehicle safety. Well-versed in disassembling parts and inspecting for wear and testing and adjusting systems to meet manufacturer's performance specifications. Adaptable and dependable individual familiar with mechanical, electronic and electric components. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
34
34
years of professional experience
Work History
Service Mechanic
Wulfenstein Construction
Pahrump, NV
10.2018 - 08.2024
- Performed preventative maintenance and repairs on a variety of mechanical equipment. Performed oil changes on a regular basis, as per the manufacturer's recommendations, while maintaining accountability of filters, petroleum products needed to complete the task, and ordered parts as needed.
- Diagnosed problems with malfunctioning components, identified root causes and implemented corrective actions.
- Tested and adjusted hydraulic systems to ensure proper functioning.
- Replaced defective parts such as gaskets, seals, bearings, valves, pumps and hoses.
- Assisted technicians in troubleshooting complex mechanical issues.
- Installed new parts according to manufacturer's instructions and safety standards.
- Repaired electrical wiring harnesses and connectors when needed.
- Adjusted brakes, suspension systems, steering mechanisms, transmissions and drive trains.
- Cleaned engine compartments by removing dirt, grease or other debris using power washers or hand tools.
- Adhered strictly to safety rules during repair work and enforced safety regulations within the work area.
- Ensured that all tools were properly maintained in good working condition.
- Evaluated vehicle schematics to assess required parts and order accordingly.
- Trained and guided employees on correct methods for performing different repairs and maintenance services.
- Planned work procedures using charts, technical manuals and experience.
- Tested components and systems using engine analyzers, compression gauges, and computerized diagnostic devices.
- Worked at the Gravel Pit as a laborer, hand loader, operator, inspector, and troubleshooter, and addressed any and all faults during production. Serviced all gravel pit equipment, maintained all services up to date with the shop manager, and scheduled major repairs with service mechanics.
Branch/Customer Service Manager
Ahern Rentals
Pahrump, NV
01.2006 - 10.2018
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Troubleshot electrical circuits using schematics and diagrams.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Assembled components into complete systems following blueprints or other instructions.
- Communicated with vendors regarding supply orders and delivery timelines.
- Tested repaired items to ensure functionality before returning them to customers.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Traveled to customer locations to complete work for pre-set appointments.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Took measurements and evaluated dimensions of surrounding area to correctly install new machinery.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Sales Associate
Lowes Home Improvment
Fort Oglethorpe, GA.
09.1998 - 12.2005
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Upsold additional items based on customer interests and needs.
- Attended weekly team meetings to review performance goals and objectives.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Placed special orders or called other stores to find desired items.
- Ticketed, arranged and displayed merchandise to promote sales.
- Described merchandise and explained use, operation and care.
- Maintained knowledge of sales and promotions, return policies and security practices.
Third Shift Lead Superviso
Southeastern Freight Lines
Dalton, GA.
01.1998 - 09.2005
- Directed and monitored daily operations of third shift team members to ensure efficient workflow.
- Maintained accurate records on attendance, performance reviews, disciplinary actions, safety incidents.
- Ensured compliance with all applicable laws and regulations as well as company policies and procedures.
- Provided guidance, training, and direction to third shift personnel regarding safety protocols, policies, procedures, and job duties.
- Resolved conflicts between third shift employees in a professional manner consistent with company policy guidelines.
- Investigated customer complaints pertaining to products manufactured by the 3rd shift team.
- Coordinated maintenance activities with vendors when necessary to keep machines running smoothly.
- Planned and executed special projects as assigned by management related to 3rd shift operations.
- Performed regular inspections of warehouse inventory levels; ordered additional supplies when necessary.
- Analyzed data from productivity reports generated by the 3rd Shift team; recommended changes where appropriate.
- Reviewed employee performance evaluations on an annual basis; provided feedback where needed.
- Prepared detailed reports outlining 3rd Shift operational successes and challenges for senior management review.
- Responded promptly to inquiries from customers regarding product orders placed during the 3rd Shift hours.
- Actively participated in meetings with other departments within the organization to address cross-functional issues impacting 3rd Shift operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Upheld company standards and compliance requirements for operations.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
- Adjusted vehicle components according to specifications utilizing testing equipment such as dynamometers or chassis charts.
- Replaced faulty wiring harnesses in order to restore proper functioning of electrical systems.
- Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
- Maintained accurate records of work performed in accordance with company standards.
- Ensured safety protocols were followed while working on vehicles.
- Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
- Assisted fellow mechanics when necessary during complex repairs.
- Adhered strictly to safety requirements when operating machinery or handling hazardous materials.
- Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
- Monitored shop equipment to maintain safe working condition.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Examined loose bolts and specified safety devices on vehicles and made adjustments.
- Diagnosed and repaired vehicles during road call situations.
- Connected electrical wiring to control panels and electric motors.
- Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
- Attended safety and training meetings to learn techniques to avoid injuries and mishaps.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Completed required paperwork and delivered to customer.
- Reviewed brakes and assessed whether pads needed replacement, discs should be turned or other service requirements.
- Checked vehicle mileage and determined necessary belts, fluids flushing or gasket replacements.
- Planned work procedures using charts, technical manuals and experience.
Active Duty Soldier
U.S. Army Active Duty
Fort Knox, KY
03.1990 - 11.1998
- Conducted physical training exercises to maintain and improve physical fitness.
- Organized and coordinated equipment for field operations.
- Provided security and surveillance in a variety of environments.
- Performed maintenance on weapons, vehicles, and communications systems.
- Developed safety protocols for use in hazardous situations.
- Maintained discipline among troops while deployed overseas.
- Ensured compliance with all applicable regulations and laws.
- Executed orders from commanding officers accurately.
- Conducted drills to prepare troops for emergency scenarios.
- Interacted with local populations to ensure stability and peace.
- Conducted mobile and foot patrols to secure areas and promote safe communities.
- Displayed leadership in accomplishing assignments and learning new skills.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Developed expertise in small arms use, care, and accountability.
- Maintained accurate, updated files on civilian and military personnel in battalion.
- Provided tactical and technical guidance to facilitate unit duties.
- Used rifles, machine guns and other weapons to suppress enemy forces during warfare.
- Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Ensured safety protocols were followed while working on vehicles.
- Researched parts availability from vendors in order to complete repairs efficiently.
- Assessed vehicles or machinery to accurately diagnose and repair issues.
- Kept detailed records of repairs, labor involved, and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Executed preventive and corrective maintenance on work trucks and other vehicles, dependent on the task at hand and the type of terrain, training for specific days.
- Served two tours in Germany, a total of 6 years. 1 year in Fort Lewis, Washington. 1 year in Fort Polk, Louisiana. Separation from the US Army came to end in Fort Knox, Kentucky.
Education
High School Diploma -
Monrovia High School
Monrovia, CA06-1989
Skills
- Equipment Calibration
- Customer service-focused
- Customer Service-Oriented
- Documentation and records management
- Troubleshooting, diagnostics, and testing
- Articulate Communication
- Schematic reading
- Engine repair
- Vehicle maintenance and repair
- Vehicle Inspection
- Customer Service
- Changing Oil
- Valid Driver's License
- Roadside Repair
- Electrical Systems
- Strong Work Ethic
- Electrical circuits diagrams
- Coolant flushes
- Troubleshooting and diagnostics
- Maintaining records
- Installing equipment
- Customer Relations
- Maintenance Scheduling
Languages
Spanish
Native/ Bilingual
Timeline
Service Mechanic
Wulfenstein Construction
10.2018 - 08.2024
Branch/Customer Service Manager
Ahern Rentals
01.2006 - 10.2018
Sales Associate
Lowes Home Improvment
09.1998 - 12.2005
Third Shift Lead Superviso
Southeastern Freight Lines
01.1998 - 09.2005
Active Duty Soldier
U.S. Army Active Duty
03.1990 - 11.1998
High School Diploma -
Monrovia High School
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