Rodrigo Major Jr.
Brooklyn,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Warehouse Lead
Amazon
New York, NY
12.2021 - 12.2024
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Used hand-held scanners and physical logs to accurately track item movements.
- Maintained top performance standards while working in hot warehouse environment.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Safely and securely loaded items to prevent damage during transport.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Updated manuals to reflect amending of rates, rules or regulations.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
Cashier Team Lead
Walgreens
New York, NY
11.2019 - 12.2021
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers by answering questions and fulfilling requests.
- Developed strong relationships with repeat customers through friendly service interactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Direct Support Staff
Community Options
Manhattan, NY
10.2017 - 10.2019
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Documented client progress and activities in accordance with agency policies and procedures.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
Warehouse Worker
Christmas In New York
Manhattan, NY
03.2014 - 10.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
Porter
PennReach Inc
Jersey City, NJ
01.2012 - 02.2014
- Removed trash from office areas and apartments daily
- Assisted with snow removal for clients
- Performed maintenance checks and reported concerns to Supervisor
- Assisted management team with other various tasks required
- Maintained a clean and welcoming environment for guests through regular cleaning of lobby, hallways, and restrooms.
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Improved overall cleanliness standards within the property by performing routine maintenance tasks such as changing light bulbs, fixing minor repairs, or reporting larger issues to management.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
Education
High School -
W.E.B Dubois High School
Brooklyn, NY01.2010
Skills
- Supervisory experience
- Order picking
- Product packaging
- Attention to detail
- Shipping and receiving
- Quality control
- Problem-solving
- Regulatory compliance
- Multitasking and organization
- Performance monitoring
- Workflow optimization
- Decision-making
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
Timeline
Warehouse Lead
Amazon
12.2021 - 12.2024
Cashier Team Lead
Walgreens
11.2019 - 12.2021
Direct Support Staff
Community Options
10.2017 - 10.2019
Warehouse Worker
Christmas In New York
03.2014 - 10.2017
Porter
PennReach Inc
01.2012 - 02.2014
High School -
W.E.B Dubois High School