Rodrigo Rodriguez
Summary
Offering strong foundation in logistics and transportation, eager to learn and develop in dynamic environment. Contributes keen ability to quickly grasp new systems and procedures, bolstered by effective communication and problem-solving skills. Ready to use and develop organizational and multitasking abilities in Delivery and Dispatch Supervisor role.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Dispatcher/Broker
King Apple Transportation LLC
09.2012 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher/Broker Assistant
Fast Freight Movers LLC
06.2018 - 07.2022
- Facilitated training for new dispatchers, improving team readiness and performance.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
Dispatcher
Kam-way Transportation Inc
02.2010 - 09.2012
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Education
High School Diploma -
Sunnyside High School
Sunnyside, WA06-2006
Skills
- Customer service
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Dispatching procedures
- Prioritizing calls
- Problem-solving
- Schedule management
Certification
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV)/WA.
Timeline
Dispatcher/Broker Assistant
Fast Freight Movers LLC
06.2018 - 07.2022
Dispatcher/Broker
King Apple Transportation LLC
09.2012 - Current
Dispatcher
Kam-way Transportation Inc
02.2010 - 09.2012
- Commercial Driver's License (CDL) - Department of Motor Vehicles (DMV)/WA.
High School Diploma -
Sunnyside High School
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