Michael Johnson
Houston,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified [Bar Manager] with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Dispatcher/Broker
Iron Horse Freight Line Inc.
10933 Maple Leaf St. Houston, TX 77016
03.2021 - Current
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Bar Manager
Savoy Restaurant Bar & Grill
4402 Emancipation, Houston, TX 77004
03.2021 - 03.2022
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Consulted with managers to organize special events and promotions.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Education
Associate of Applied Science - Business Management
Alvin Community College
Alvin, TX08.2020
Skills
- Handling communications
- Equipment Location Identification
- Service Planning
- Trucking dispatching
- Driver Support
- Driver Routing
- Cost Determination
- Route Planning and Adjustment
- Delegating Work
- Communication Equipment Operation
- Emergency Assistance
- Maintain Records
- Effective Communication
- Rate Negotiations
- Paperwork Submission
- Delivery Procedures
- Team Guidance and Direction
- Over the Road Trucking
- Driver Relations
- Roadside Assistance
- Equipment Needs Assessment
- Fleet Dispatching
- Customer Relationship Management
- Profit Margins
- Prioritizing Calls
Certification
- [Machine Operator], [Union Tank Car] - [2014-2016]
- [Automotive Technition] Training - [2018-2019]
Timeline
Dispatcher/Broker
Iron Horse Freight Line Inc.
03.2021 - Current
Bar Manager
Savoy Restaurant Bar & Grill
03.2021 - 03.2022
Associate of Applied Science - Business Management
Alvin Community College