Taylor M. Slotte
Hamilton,MT
Summary
Highly organized and dependable professional with experience in logistics dispatching, freight brokerage support, customer service, food service, hospitality, retail operations, and direct support services. Demonstrated strengths in communication, negotiation, multitasking, problem-solving, and customer relations. Proven ability to perform efficiently in fast-paced environments while maintaining accuracy, professionalism, and exceptional service.
Overview
12
12
years of professional experience
Work History
Dispatcher / Office Personnel / Freight Broker
Industrial Lumber Sales DBA J&J Dispatch
Hamilton, MT
02.2021 - Current
- Coordinate freight brokerage operations by sourcing and negotiating with trucking companies to secure transportation services.
- Conduct high-volume outbound cold calls to carriers to develop business relationships and expand transportation capacity.
- Manage inbound and outbound communications, providing exceptional customer service to customers, carriers, and business partners.
- Negotiate freight rates and transportation agreements while balancing profitability and service requirements.
- Maintain accurate records through data entry, filing, and documentation management.
- Resolve transportation and logistics issues quickly in fast-paced, high-pressure environments.
- Build and maintain strong relationships with customers and carriers to ensure satisfaction and repeat business.
- Process customer accounts, shipment information, and transportation documentation with accuracy and attention to detail.
- Utilize multitasking, problem-solving, and organizational skills to manage multiple priorities simultaneously.
- Follow company communication procedures, policies, and industry best practices to ensure efficient operations.
- Meet customer service goals and support daily freight operations through effective coordination and communication.
Evening Head Fry/Grill Cook
Hamilton House Pub & Restaurant
Victor, MT
08.2019 - 10.2020
- Maintained a fast-paced, organized, and sanitary kitchen environment.
- Followed recipes and prepared ingredients, including vegetables, sauces, batters, fish fillets, and chicken strips.
- Performed meal preparation and inventory rotation using FIFO (First In, First Out) procedures.
- Independently managed kitchen operations Monday through Thursday during COVID-19 staffing shortages.
- Handled food preparation, cooking, takeout orders, dishwashing, cleaning, and closing duties.
- Prepared and served approximately 30–180 meals per shift.
- Restocked inventory and maintained kitchen supplies.
- Performed fryer boil-outs, fryer filtration, filtration system cleaning, grill cleaning, hood cleaning, and general kitchen maintenance.
- Opened and closed the kitchen and building as required.
- Reason for Leaving -Sought a safer and more professional work environment due to frequent burn injuries and ongoing sanitation concerns.
Deli Worker / Customer Service Associate
Quiznos / Hot Stuff Pizza (Chopz)
Hamilton, MT
04.2016 - 09.2017
- Prepared deli foods and completed daily meal preparation tasks.
- Provided friendly, efficient customer service in a fast-paced environment.
- Baked food items and ensured product quality and consistency.
- Maintained a clean, organized, and sanitary workspace.
- Performed deep-cleaning duties and followed food safety standards.
- Restocked inventory and monitored product availability.
- Assisted with opening and closing procedures.
- Worked effectively as part of a team to ensure smooth daily operations.
- Reason for Leaving -Maternity leave.
Direct Support Professional / Thrift Store Cashier
Ravalli Services Corporation
Hamilton, MT
08.2015 - 04.2016
- Direct Support Professional
- Provided full personal care and hygiene assistance for individuals with developmental and physical disabilities.
- Prepared meals and snacks while following individual care plans and dietary requirements.
- Maintained accurate daily documentation, progress notes, and T-logs.
- Followed established care protocols and safety procedures.
- Performed light housekeeping and assisted with daily living activities.
- Maintained current CPR and Medication Administration (MAT) training and certifications.
- Thrift Store Cashier
- Operated cash register and handled cash transactions accurately.
- Assisted customers and provided friendly customer service.
- Managed money handling and end-of-day closing procedures.
- Maintained store cleanliness, including floors, bathrooms, and common surfaces.
- Assisted with organization and presentation of merchandise.
- Reason for Leaving - Schedule changes resulted in regular 12-hour overnight shifts that were not compatible with my personal availability and family responsibilities.
Housekeeper / Night Auditor
Super 8 Motel
Hamilton, MT
05.2014 - 08.2015
- Housekeeper
- Thoroughly cleaned guest rooms and bathrooms to hotel cleanliness standards.
- Stripped and made beds, changed linens, and restocked guest amenities.
- Cleaned and sanitized all room surfaces.
- Vacuumed, swept, and mopped guest rooms and common areas.
- Maintained an organized and efficient workflow while meeting daily room quotas.
- Night Auditor
- Worked overnight shifts managing front desk operations.
- Processed guest check-ins and check-outs.
- Handled customer inquiries and provided professional customer service.
- Answered and directed phone calls using proper phone etiquette.
- Prepared breakfast items and maintained breakfast service areas.
- Performed laundry duties and assisted with hotel housekeeping needs.
- Completed nightly audit procedures and maintained accurate records.
- Reason for Leaving - Accepted a new employment opportunity with greater career growth and advancement potential.
Education
GED -
Corvallis High School
Corvallis, Montana2016
Skills
- Highly adaptable and quick to learn new procedures and systems
- Strong attention to detail and organizational skills
- Cash handling and money management
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
- Computer proficiency and data entry experience
- Professional phone etiquette and communication skills
- Excellent customer service and interpersonal abilities
- Reliable, trustworthy, and dependable work ethic
- Effective time management and multitasking skills
- Ability to work efficiently in fast-paced environments
- Strong problem-solving and decision-making abilities
- Experience with Apex EZ Clocker and other workplace software
- Ability to remain focused and productive under pressure
- Team-oriented with the ability to work independently
- Strong analytical, mathematical, and cost-analysis skills
- Logistics and inventory management knowledge
- Negotiation and conflict-resolution skills
- Sales and business development experience
- Understanding of industry regulations, policies, and procedures
- Self-motivated with a proactive, go-getter attitude
Languages
English
Timeline
Dispatcher / Office Personnel / Freight Broker
Industrial Lumber Sales DBA J&J Dispatch
02.2021 - Current
Evening Head Fry/Grill Cook
Hamilton House Pub & Restaurant
08.2019 - 10.2020
Deli Worker / Customer Service Associate
Quiznos / Hot Stuff Pizza (Chopz)
04.2016 - 09.2017
Direct Support Professional / Thrift Store Cashier
Ravalli Services Corporation
08.2015 - 04.2016
Housekeeper / Night Auditor
Super 8 Motel
05.2014 - 08.2015
GED -
Corvallis High School