Desiree Gonzalez
Thornton,CO
Summary
Hard working Dispatcher offering polished communication skills. Brings excellent organizational skills and over 3 years of job experience. Self-motivated and true team player.
Personable Customer Service Representative offering 5 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
8
8
years of professional experience
Work History
Dispatcher/ Freight Broker
Kodiak Transportation
Greenwood Village, CO
06.2022 - 05.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Dispatcher / Customer Service Agent
Liberty Waste Management
Denver, CO
07.2016 - 11.2021
- Created delivery routes and optimized plans for traffic, road conditions and other factors.
- Coordinated dispatching of 20 drivers to accomplish daily service requirements.
- Handled incoming calls and emails from customers regarding issues with deliveries, pickups and services.
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over 18 routes based on daily needs, available workers, traffic hazards and weather conditions.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
Education
High School Diploma -
Sheridan High School
Denver, COSkills
- Documentation and reporting
- Sales expertise
- Report preparation
- Complaint resolution
- Customer Relations
- Exemplary work ethic
- Outstanding communication skills
- Professional telephone demeanor
- Account management
- Service standard compliance
- Route dispatch
- Administrative support
- Creative problem solving
- Service-oriented self-starter
- Data Entry
- Stress Tolerance
- Prioritizing calls
- Dispatching procedures
Timeline
Dispatcher/ Freight Broker
Kodiak Transportation
06.2022 - 05.2024
Dispatcher / Customer Service Agent
Liberty Waste Management
07.2016 - 11.2021
High School Diploma -
Sheridan High School