Rodrigo Valdivia
Netcong,NJ
Summary
Motivated business professional bringing [Number] years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.
Overview
23
23
years of professional experience
Work History
Business Owner
Outdoor Lighting Designs
2017.05 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Prepared annual budgets with controls to prevent overages.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Service Technician
Outdoor Lighting Perspectives
2011.03 - 2018.01
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Business Owner
Eagle Lawn Service
2010.02 - 2011.03
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
Delivery Driver
Full-Service Vending
2008.04 - 2010.02
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
Dispatcher/Driver
Eagle Taxi & Limousine
2004.01 - 2008.02
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Analyzed customer feedback and provided solutions to improve customer service.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Assisted in resolving customer complaints and grievances.
- Scheduled deliveries and pickups according to customer needs.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
Forklift Operator
Oldcastle Materials
2001.02 - 2003.12
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
Education
High School Diploma -
Colegio Jose Manuel Balmaceda
Santiago, Chile12.2020
AutoCAD Certificate -
CDM Institute
Wayne, NJ11.2008
GED -
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ04.2003
Skills
- Financial Administration
- Driven and Determined
- Performance Improvement
- Executive Leadership
- Clientele Management
- Risk and Mitigation Analysis
- Vendor Relationship Management
- Project Oversight
- Mission and Vision
- Training and Development
- Operations Management
- Innovative and Visionary
- Sales Strategies
- Inventory Control Processes
- Employee Motivation and Performance
Aviation
Aviation has become a big part of my life, in the last few year i have been fortunate enough to explore the world, i have been able to flight in iconic aircrafts such as the 747 or A380, i have been lucky enough to work for AeroMag where i can be on the daily basis next to these marvelous pieces of engineering.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Business Owner
Outdoor Lighting Designs
2017.05 - Current
Service Technician
Outdoor Lighting Perspectives
2011.03 - 2018.01
Business Owner
Eagle Lawn Service
2010.02 - 2011.03
Delivery Driver
Full-Service Vending
2008.04 - 2010.02
Dispatcher/Driver
Eagle Taxi & Limousine
2004.01 - 2008.02
Forklift Operator
Oldcastle Materials
2001.02 - 2003.12
High School Diploma -
Colegio Jose Manuel Balmaceda
AutoCAD Certificate -
CDM Institute
GED -
Maricopa Community Colleges - Scottsdale Community College
Similar Profiles
Aimee ShaferAimee Shafer
Administrative Assistant at Outdoor Lighting PerspectivesAdministrative Assistant at Outdoor Lighting Perspectives
Steve SwixSteve Swix
Business Owner/Operator at Stellar Outdoor Lighting / Coastal Georgia CurbingBusiness Owner/Operator at Stellar Outdoor Lighting / Coastal Georgia Curbing
Jye McCartneyJye McCartney
Site Manager/ Builder/Quotes and Estimator at Freedom Designs Outdoor Construction LtdSite Manager/ Builder/Quotes and Estimator at Freedom Designs Outdoor Construction Ltd