RODRIGUEZ LOMBOSSO
Martinsburg,WV
Summary
Dynamic professional with extensive experience as a SOC Control Room Operator at Securitas, excelling in security compliance and incident management. Proven ability to enhance operational efficiency through effective team collaboration and problem-solving. Skilled in monitoring tools and data security, ensuring a safe environment while maintaining meticulous attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
SOC Control Room Operator
Securitas
Greenscastle, PA
10.2024 - Current
- Monitor 100+ CCTV feeds and alarm systems to detect, assess, and escalate suspicious activity in real time.
- Act as the main coordination point for all on-ground security personnel, relaying instructions, and recording routine check-ins.
- Control facility access by validating entry via biometric and badge systems, ensuring compliance with security protocols.
- Manage and track incidents using ticketing systems, assigning alarms, and system events to resolver groups.
- Prepare and deliver comprehensive shift handover reports, and maintain accurate event logs.
- Respond to security alerts and system anomalies according to emergency procedures, supporting drills, and evacuations.
- Conduct periodic system checks to ensure all security and surveillance systems remain operational.
Warehouse associate
Home Depot
Winchester, VA
02.2024 - 10.2024
- Receiving, storing, and distributing merchandise
- Maintaining a safe and organized work environment
Customer service leader
Food Lion
Martinsburg, WV
10.2022 - 02.2024
- Provided outstanding service to customers while adhering to food safety guidelines
- Managed team operations
Store manager
Kroger
Germantown, MD
02.2018 - 03.2020
- Oversaw daily operations, trained staff, and ensured compliance with company policies and procedures
- Inventory Management
- Cash Handling
- Pallet Jack Operation
- Attention to Detail
- Problem Solving
- Equipment Cleaning
Parking enforcement officer
WVU Parking Enforcement
Morgantown, WV
06.2015 - 09.2015
- Monitored parking compliance and issued citations as necessary
Procurement officer
WVU Procurement Department
Morgantown, WV
12.2014 - 06.2015
- Collaborated with vendors to process purchase orders
- Managed departmental budgets
Warehouse assistant / office assistant
WVU Internships
Morgantown, WV
06.2014 - 11.2014
- Assisted with inventory management and administrative tasks
- Supported departmental operations
Event coordinator
WVU Coordinator
Morgantown, WV
08.2013 - 01.2014
- Managed vendor relations
- Coordinated budgets for successful event execution
Education
MBA - Business Administration
Western Governors University
Salt Lake City, UT09-2021
Bachelor of Arts - Business Administration
WVU
Morgantown, WV05-2018
Skills
- IT support and troubleshooting
- Hardware/software support
- Networking fundamentals
- Ticketing systems
- Security and compliance
- Data privacy
- Access control
- IT compliance standards
- Tools and platforms
- Linux/Unix
- Windows Server
- Command line interfaces
- Monitoring tools
- General skills
- Technical documentation
- Problem solving
- Team collaboration
- Process optimization
- Data entry
- Data Security
- Fraud prevention
- Loss prevention
- Tech support
- Digital applications
- auditing
- Innovation & Leadership
- Warehouse and reverse logistics operations
Receiving, shipping, loading, and unloading
Inventory control and record keeping
PIT operation (powered industrial trucks)
De-manufacturing and component testing
Knowledge of computer hardware
Following SOPs and safety procedures
Material handling and frequent lifting
Workplace organization and cleanliness
Attention to detail and accuracy
Accomplishments
- Enhanced Security Measures: Improved incident response time by 30% through efficient communication.
- CCTV Optimization: Reduced false alarms by 20% by optimizing CCTV monitoring.
- Emergency Preparedness Training: Trained 10+ employees in emergency procedures, increasing readiness.
- Incident Management Efficiency: Processed 200+ incident tickets monthly, maintaining system integrity.
Languages
English
Professional
French
Professional
Certification
Amazon Security Awareness Training 2024-2025
Timeline
SOC Control Room Operator
Securitas
10.2024 - Current
Warehouse associate
Home Depot
02.2024 - 10.2024
Customer service leader
Food Lion
10.2022 - 02.2024
Store manager
Kroger
02.2018 - 03.2020
Parking enforcement officer
WVU Parking Enforcement
06.2015 - 09.2015
Procurement officer
WVU Procurement Department
12.2014 - 06.2015
Warehouse assistant / office assistant
WVU Internships
06.2014 - 11.2014
Event coordinator
WVU Coordinator
08.2013 - 01.2014
MBA - Business Administration
Western Governors University
Bachelor of Arts - Business Administration
WVU