Rodtiona Jones
Louisville,KY
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance
Louisville, KY
03.2021 - 01.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Associate
Walmart
Louisville , KY
01.2019 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving .
Cashier
Wendys Fast Food
Louisville , KY
01.2018 - 01.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Package Handler
UPS
Louisville , Ky
03.2023 - 06.2024
Education
Seneca High School
Louisville, KY06.2021
Skills
- Employee Support
- Station Preparation
- Individual and Team Goals
- Billing and Payment Processing
- Money Transfers
- Team Member Motivation
- Handling Customer Complaints
- Employee Relationships
- Team Meetings
- Training Assistance
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Work from home optionPaid time offCareer advancementTimeline
Package Handler
UPS
03.2023 - 06.2024
Customer Service Representative
Teleperformance
03.2021 - 01.2023
Customer Service Associate
Walmart
01.2019 - 01.2021
Cashier
Wendys Fast Food
01.2018 - 01.2019
Seneca High School
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