Ethan Kilpatrick
Cuyahoga Falls,OH
Summary
Dynamic customer service professional with a proven track record at FirstEnergy, excelling in issue resolution and enhancing customer satisfaction. Skilled in POS system operations and employee coaching, I effectively managed high-stress situations, driving operational efficiency and fostering positive team relationships to achieve business goals.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
FirstEnergy
09.2023 - Current
- Assisted customers in resolving billing inquiries and service issues.
- Provided accurate information regarding services and account management.
- Documented customer interactions in CRM system efficiently.
- Collaborated with team members to enhance customer satisfaction strategies.
- Analyzed customer feedback to identify areas for service improvement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Shift Leader
Dunkin' Donuts
310 Tallmadge Rd
05.2017 - 08.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory to keep location well stocked with necessary supplies.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH2016
Skills
- Cash Sales Counts
- POS System Operations
- Managing Operations and Efficiency
- Employee Coaching and Mentoring
- Verbal and Written Communication
- Inventory Counts
- Sales Expertise
- Employee Relationships
- Employee Support
- Price Verifications
- Issue Resolution
- Positive Company Representation
- Adaptability and Flexibility
- Valid Driver's License
Timeline
Customer Service Representative
FirstEnergy
09.2023 - Current
Shift Leader
Dunkin' Donuts
05.2017 - 08.2023
High School Diploma -
Cuyahoga Falls High School