April Radcliff
Theodore,AL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
9
9
years of professional experience
Work History
Customer Service Associate-remote
Continuum
TX
08.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Delivered prompt service to prioritize customer needs.
Shift Leader
Loves Travel Stop
Irvington
04.2022 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Front Desk Agent
Shuler Inn Motel
MS
06.2015 - 08.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Education
Associate of Arts - Medical Assisting
Remington College
Mobile, AL05.2009
Skills
- Staff Supervision
- Team Motivation
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Team Meetings
- Operations Management
- Employee Coaching and Mentoring
- Shift Paperwork Completion
- Handling Customer Complaints
- Cash Sales Counts
- Hospitality Service
- Daily Workflows
- Team Supervision
- Large Bill Drops
- High-Volume Environments
- Emergency Situations
Spending time with family
I love to take my two daughter's and 2 granddaughter's out shopping then have a lunch on me. My daughter are 15 years apart (21 and 5 ), so we have a very exciting time and the grandbabies are (2 and 4 months) so that makes it more fun. We go to water parks. movies.
Timeline
Shift Leader
Loves Travel Stop
04.2022 - 12.2023
Customer Service Associate-remote
Continuum
08.2021 - 09.2022
Front Desk Agent
Shuler Inn Motel
06.2015 - 08.2017
Associate of Arts - Medical Assisting
Remington College