Nathan Valle
New Braunfels
Summary
Customer service professional with extensive experience at TaskUs, specializing in high-volume inquiry resolution and precise user account management. Proficient in Microsoft Office, recognized for strong problem-solving skills and ability to excel in fast-paced environments. Committed to enhancing customer satisfaction and fostering effective team collaboration.
Overview
8
8
years of professional experience
Work History
Customer Service Associate-Remote
TaskUs
New Braunfels
01.2020 - 06.2025
- Answer high volumes of inquiries via phone and email, ensuring prompt resolution.
- Maintain and update user accounts, profiles, and service tickets.
- Interpret and explain policies and procedures to customers accurately.
- Escalate unresolved issues to senior personnel with detailed documentation.
- Handle sensitive information securely and professionally.
Administrative Support Clerk
Maxim Healthcare Services, Inc
San Antonio
02.2017 - 12.2019
- Managed incoming calls and provided administrative support for a busy office.
- Updated employee records and assisted with leave/time tracking.
- Generated and formatted weekly and monthly reports using Excel.
- Supported special projects, tracked timelines, and coordinated team schedules.
- Provided administrative support to multiple departments, including data entry and filing.
- Prepared documents such as invoices, reports, memos, letters, financial statements and other correspondence using MS Office applications.
Education
High School Diploma -
Pearsall High School
Pearsall, TX08-2009
Skills
- Customer support and communication
- Multi-tasking and time management
- Microsoft Office proficiency
- Data maintenance and profiling
- Problem solving and escalation
- Attention to detail and documentation
- Adaptability in dynamic environments
- Team collaboration
Timeline
Customer Service Associate-Remote
TaskUs
01.2020 - 06.2025
Administrative Support Clerk
Maxim Healthcare Services, Inc
02.2017 - 12.2019
High School Diploma -
Pearsall High School
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