Roel Silva
Spring Valley,CA
Summary
Skilled Journeyman Electrician with expertise in layouts, installations and rough-in work. Familiar with fixtures and customer preferences. Methodical professional with meticulous attention to detail and efficiency. Experienced Journeyman Electrician bringing 10+ years' experience working on existing building systems as well as new construction. Dedicated Electrician successful at working with customers, architects, contractors and sub-contractors on both residential and commercial projects. 10+ years in electrical work. Resourceful candidate eager to utilize technical and mechanical skills. Adept at identifying and solving problems with good understanding of electrical systems, troubleshooting and repair. Flexible and adaptable with physical stamina to work in demanding environments.
Overview
12
12
years of professional experience
Work History
Electrician/Journeyman
Rick's Electric Inc.
05.2019 - 04.2023
- Completed rough-in, termination, and underground work.
- Read technical drawings, diagrams and project documentation to make accurate decisions about electrical system installations and repair work.
- Trained junior electrical professionals on proper procedures.
- Interpreted blueprints, schematics, and diagrams of project requirements and initiated appropriate electrical installations.
- Performed troubleshooting to determine issues and appropriate action to complete tasks and provide quality installations.
- Interpreted electrical codes and diagrams to complete electrical repair and installation tasks.
- Troubleshooted systems and repaired equipment, ensuring compliance with all established guidelines.
Team Leader/CSR
Sutherland Global Services
03.2011 - 07.2016
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Conducted regular staff meetings to discuss customer service issues and potential solutions.
- Evaluated customer service staff performance and provided constructive feedback.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associates - Computer Installation And Repair Technology
Computron School of Technology
Olongapo City, Philippines 05.1996
Skills
- Electrical Repairs
- Branch Circuit Wiring
- New Construction
- Wiring Installation
- NEC Code Regulations
- Employee Coaching
- Strong Analytical and Problem Solving Skills
- Sales Expertise
- Staff Education and Training
Timeline
Electrician/Journeyman
Rick's Electric Inc.
05.2019 - 04.2023
Team Leader/CSR
Sutherland Global Services
03.2011 - 07.2016
Associates - Computer Installation And Repair Technology
Computron School of Technology
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