Roenisa McNeese
San Bernardino,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
CAP 1 Associate
Walmart
04.2023 - Current
- Organized on-site stockroom to maximize existing space and improve efficiency, boosting efficiency 50%.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Interacted with guests in friendly and knowledgeable way.
Shift Supervisor
Hot Dog And A Stick
06.2021 - 06.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
Shift Leader
Farmer Boys
03.2021 - 06.2022
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Bachelor of Arts - Liberal Arts And General Studies
California State University - San Bernardino
San Bernardino, CA05.2025
Skills
Computer : Google Suits, Microsoft Office ( Excel,Powerpoint)
Skills : Punctuality, Cash Handling, Conflict Resolution, Decision-making capabilities, Customer Service Management
Interest : Drawing & painting, Crocheting, Music
Timeline
CAP 1 Associate
Walmart
04.2023 - Current
Shift Supervisor
Hot Dog And A Stick
06.2021 - 06.2023
Shift Leader
Farmer Boys
03.2021 - 06.2022
Bachelor of Arts - Liberal Arts And General Studies
California State University - San Bernardino
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