Rogelio G. Alcantar
Soledad,United States
Summary
Customer Service Representative bringing superlative skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented protocol, comprehending customer desires and providing adequate solutions to bolster loyalty. Detail-oriented approach with robust organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and adaptability. Pleasant, diligent and reliable with great interpersonal skills.
Overview
9
9
years of professional experience
Work History
Night Crew Stocker/Courtesy Associate
Kroger's Supermarket
08.2015 - Current
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Educated customers about billing, payment processing and support policies and procedures.
- Mentored and onboarded new staff members to establish top client satisfaction and company protocols, by hosting orientation sessions.
- Stocked, arranged and organized merchandise during early shift in store that stayed open overnight.
- Calm and professional demeanor in stressful circumstances and effectively diffused tense situations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Collaborated closely with colleagues to meet customer needs.
- Provided exceptional customer service by addressing concerns and resolving issues promptly and professionally.
- Promoted a positive workplace culture by fostering teamwork, assisting fellow crew members when needed, and maintaining open communication lines.
- Ensured compliance with merchandising guidelines by consistently arranging products according to planograms or visual directives.
- Removed all boxes and related trash from sales floor and processed through compactors.
Education
Bachelor of Science - Computer Science (MAJ / 250), Network & Security
California State University, Monterey Bay
Associate of Science - Computer Science For Transfer (AS-T)
Hartnell College
Salinas, CA05.2021
Soledad High School
Soledad, CA05.2015
Skills
- Teamwork and Collaboration
- Detail-Oriented
- Verbal and Written Communication
- Quick Learner
- Analytical and Critical Thinking
- Staff Training
- Customer Service
- Time Management
Languages
Spanish
Timeline
Night Crew Stocker/Courtesy Associate
Kroger's Supermarket
08.2015 - Current
Associate of Science - Computer Science For Transfer (AS-T)
Hartnell College
Soledad High School
Bachelor of Science - Computer Science (MAJ / 250), Network & Security
California State University, Monterey Bay
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