Rogelio Brizuela
Hotel Operations Manager
Dsrt Hot Spgs
Summary
Results-driven Hotel Operation's Manager with over four years of progressive hospitality experience, including hotel operations, front office leadership, guest services, staff development, and property management. Proven ability to improve operational efficiency, increase guest satisfaction, leads cross functional teams, and maintain exceptional service standards in fast-paced hotel environments.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Hotel Operations Manager
Bellevue Oasis
Palm Springs, CA
05.2026 - Current
- Direct Daily hotel operations, overseeing front desk, housekeeping and maintenance teams.
- Implement operational procedures that improve and efficiency.
- Manage scheduling, inventory, budgets, vendor relationship and staff performance.
- Resolve guest concern while maintaining high service and quality standards.
Assistant Hotel Manager
Agua Caliente Casino Resort & Spa
Rancho Mirage, CA
12.2024 - 05.2026
- Oversaw daily front office operations, reservation and guest services.
- Supervised staff, coordinated scheduling,payroll and administrative tasks.
- Managed room inventory to maximize occupancy and revenue.
Guest Service Representative
Agua Caliente Casino Resort & Spa
Rancho Mirage, CA
05.2023 - 12.2024
- Managed Reservations, guest check-in/check out, payments and room inventory.
- Trained new team members and consistently delivered exceptional customer service.
- Ensured compliance with company policies and operational procedures.
Houseman Supervisor
L'Horizon
Palm Springs, CA
06.2022 - 03.2023
- Maintained cleanliness and presentation of guest rooms and public area.
- Restocked housekeeping supplies and supported inventory management.
- Assisted with routine inspection's, reported maintenance issues, and documented lost-and- found items
Cook/Fryer
Jack in the Box
Desert Hot Springs, CA
11.2021 - 07.2022
- Prepared menu items according to company policy recipes and quality standards.
- Followed food safety and sanitation procedures to ensure compliance,
- Operated kitchen equipment and maintained a clean, organized workspace.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs 05.2001 -
Skills
- Hotel Operations
- Team Leadership
- Guest Relations
- Front Office Management
- Staff Training
- Scheduling
- Budget & inventory
- Vendor Relations
- Property Maintenance
- Conflict Resolution
- Microsoft Office
- Bilingual
Timeline
Hotel Operations Manager
Bellevue Oasis
05.2026 - Current
Assistant Hotel Manager
Agua Caliente Casino Resort & Spa
12.2024 - 05.2026
Guest Service Representative
Agua Caliente Casino Resort & Spa
05.2023 - 12.2024
Houseman Supervisor
L'Horizon
06.2022 - 03.2023
Cook/Fryer
Jack in the Box
11.2021 - 07.2022
High School Diploma -
Desert Hot Springs High School
05.2001 -
Top Forbes Performer
- Recognized as a top-performing leader at a Forbes-rated luxury hotel, consistently exceeding guest service and operational standards.
- Recognized by the guest experience Vice President of the hotel and awarded.