Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Diaz

Spring Valley,NV

Summary

Decisive professional skilled in handling daily operations and emergency situations at properties. Adapts swiftly to changing needs, excels in conflict resolution, and possesses exceptional interpersonal skills. Strong work ethic, adaptability, and ability to quickly learn new skills.

Overview

1
1
year of professional experience

Work History

Relief Hotel Operations Manager

Cosmopolitan Of Las Vegas
Las Vegas, NV
04.2024 - Current
  • Coordinate various operational aspects, ensuring high-quality guest services, and collaborating with other managers.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded to and resolved guest issues or complaints.
  • Managed team of front desk agents, supervising personnel in issue resolution.

Rooms Coordinator

The Cosmopolitan of Las Vegas
Las Vegas
11.2023 - Current
  • Communicated regularly with other departments such as housekeeping, maintenance, and security regarding guest requests or concerns.
  • Monitored room availability and kept accurate records of all bookings.
  • Answered multi-line telephone with a polite tone of voice to provide information and answer inquiries.
  • A room coordinator manages many areas of room reservations and can keep up with a high-volume environment.

Resort Cashier Relief

Cosmopolitan Of Las Vegas
Las Vegas, NV
01.2024 - 04.2024
  • As a resort cashier, you manage the billing profiles of all reservations and communicate with other departments.
  • It's crucial that a resort cashier is able to multitask and take calls while also completing the responsibilities given.

Front Desk Agent

The Cosmopolitan of Las Vegas
Las Vegas
06.2023 - 11.2023
  • Answered guest inquiries, recommending shopping, dining or entertainment.
  • Resolved customer complaints promptly and courteously.
  • Verified accuracy of room rates and other charges during check-in process.
  • Greeted, registered, and assigned rooms to hotel guests.

Education

High School Diploma -

Centennial Highschool
Las Vegas, NV
05.2023

Some College (No Degree) - Education

College of Southern Nevada
Las Vegas, NV

Skills

  • Hotel operations
  • LMS Experience
  • Front Desk Management
  • Inventory Management
  • Teamwork and Leadership
  • Problem-solving aptitude
  • Organizational Skills
  • Customer Service
  • Staff Training
  • Time management abilities

Timeline

Relief Hotel Operations Manager

Cosmopolitan Of Las Vegas
04.2024 - Current

Resort Cashier Relief

Cosmopolitan Of Las Vegas
01.2024 - 04.2024

Rooms Coordinator

The Cosmopolitan of Las Vegas
11.2023 - Current

Front Desk Agent

The Cosmopolitan of Las Vegas
06.2023 - 11.2023

High School Diploma -

Centennial Highschool

Some College (No Degree) - Education

College of Southern Nevada

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Natalie Diaz