Rogelio Gonzales
Richmond,TX
Summary
Accomplished Supply Optimizer in the oil and gas industry with over 9 years of experience, combining exceptional customer service skills with a deep understanding of industry dynamics. Recognized as a strong leader who consistently meets and exceeds client and company expectations, fostering a culture of excellence. Thrives in fast-paced environments that require prioritization of multiple concurrent projects with calm efficiency. Expertise in building professional relationships and effectively communicating across diverse personalities has proven invaluable in diffusing challenging situations and ensuring positive interactions with colleagues. Demonstrates proficiency in reconciling invoices and delivery confirmations with shippers, distributors, and end-users.
Overview
9
9
years of professional experience
Work History
Bio Diesel Supply Optimizer
Pilot Company
HOUSTON, TX
06.2023 - Current
- Tasked with overseeing the supply of Bio Diesel to 280 stores across the country.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Coordinated project schedules to optimize resource allocation and enhance workflow efficiency.
- Managed communication between teams to ensure alignment on deadlines and deliverables.
- Facilitated continuous improvement initiatives, resulting in enhanced productivity and reduced turnaround times.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
OPERATIONS MANAGER
DUPRE LOGISTICS (DEDICATED GROUP)
CHANNELVIEW, TX
04.2022 - 06.2023
- Promoted to this position in 2022 due to the growth and outstanding work as a supervisor.
- Build & maintain customer relationships & communications
- Manage hiring, coaching, training, & performance management
- Direct supervision of drivers ensuring time-sensitive cargo moves to its destination within established terms
- Manage asset maintenance and repair
- Monitor risk & safety management performance
- P & L management: meeting or exceeding financial goals
- Manage best practices & work processes
- Monitor area service performance
- Exceptional knowledge of using data entry software and performing data entry tasks with accuracy and precision.
OPERATIONS SUPERVISOR
DUPRE LOGISTICS (DEDICATED GROUP)
CHANNELVIEW, TX
01.2021 - 03.2022
- Promoted to this position in 2021 due to outstanding work in the Crude oil group.
- Provide direct supervision of up to 40 professional drivers including scheduling, dispatching, safety and performance management
- Dispatch over the road trucks across 48 states
- Meeting customer service requirements, monitoring customer production schedules and proactive customer assistance
- Gathering and reporting key performance metrics
- Conduct on-going operational analysis to continuously improve customer operations
- Managing preventative maintenance program for all assigned equipment
DISPATCH MANAGER
DUPRE LOGISTICS (CRUDE OIL GROUP)
CHANNELVIEW, TX
07.2017 - 01.2021
- Promoted to dispatch crude oil trucks across Texas. West Texas, East Texas, and South Texas.
- In charge of picking up oil loads within 24-48 hours. Communicating consistently with customer/producer to avoid any discrepancies or corrections.
- Coordinate and manage oil to be picked up and offloaded at the correct terminal for the correct customer.
- Managed a fleet of over 60 drivers across Texas. Including owner operators and company drivers.
CUSTOMER SERVICE REP
DUPRE LOGISTICS (CRUDE OIL GROUP)
CHANNELVIEW, TX
02.2017 - 06.2017
- Makes entries into automated record files. Maintains accurate, up-to-date files and logs to those contacted in the course of work.
- Greet visitors or callers and handle enquiries or direct them to the appropriate person according to their needs.
- Manage projects and contribute to committee teamwork.
- Establish work procedures and schedules to keep track as well as control of daily work and clerical needs.
Education
High school diploma -
H.M. KING
KINGSVILLE, TX01.2012
Skills
- MS Office (Word, Excel, PowerPoint)
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Dependable and responsible
Accomplishments
- Provided exceptional support to managers and co-workers which increased overall efficiency.
- Collaborated with internal/external customers to centralize information, invoices, and payroll.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Exceptional time management and problem-solving skills.
AREAS OF EXPERTISE:
Leadership | Multitasking | Process Scheduler | Strong Written and Verbal Skills | Customer Service | Invoice Payment, Reconciliation, Management | Risk Mitigation | Research & Analysis | Business Process Improvement | Time Management | Data Entry | Consistent on following up.
Timeline
Bio Diesel Supply Optimizer
Pilot Company
06.2023 - Current
OPERATIONS MANAGER
DUPRE LOGISTICS (DEDICATED GROUP)
04.2022 - 06.2023
OPERATIONS SUPERVISOR
DUPRE LOGISTICS (DEDICATED GROUP)
01.2021 - 03.2022
DISPATCH MANAGER
DUPRE LOGISTICS (CRUDE OIL GROUP)
07.2017 - 01.2021
CUSTOMER SERVICE REP
DUPRE LOGISTICS (CRUDE OIL GROUP)
02.2017 - 06.2017
High school diploma -
H.M. KING