Rogene Pejanovic
Ridgefield,CT
Summary
Detail-oriented professional with exceptional communication, project/product management skills and business operational insight. Proven ability to handle multiple priorities successfully in fast-paced environments. Recognized for taking a proactive approach to identifying/addressing issues, with focus on optimizing processes and supporting client and team objectives.
Overview
28
28
years of professional experience
Work History
OWNER/PROJECT LEAD
Breathing Space Professional Organizing
09.2023 - Current
- Established foundational processes for business operations and continue to manage all financial, business and marketing activities
- Consult with customers to assess needs and propose optimal solutions, including negotiating and managing subcontracting services
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills
- Identify tangential and up-market opportunities to build and offer new services, resulting in design collaborations and independent design projects
- Evaluate price and service offerings routinely, including vendor relationships, to assess market relevance, decrease expenses and increase profit
U.S COMMERCIAL PRODUCT MANAGEMENT
Mastercard International
07.2012 - 08.2017
- Refined go-to-market strategy iteratively and managed day-to-day activities, including collateral development, for various B2B and B2C commercial products
- Delivered services to customers per detailed specs and within tight timeframes
- Took a leadership role in managing multiple projects from concept to completion
- Recognized for my ability to learn quickly, adapt to new situations, implement creative solutions to complex problems and work effectively in a cross-functional team environment
- Learned and adapted quickly to new technology and software applications
GLOBAL CONTACTLESS SOLUTIONS PRODUCT MANAGEMENT
Mastercard International
02.2006 - 07.2012
- Led oversight of international performance metrics for emerging products to assess regional customization and rollout strategies in order to implement strategy refinements
- Managed cross-functional resources to optimize performance and develop insights around necessary product improvements to support executive management decision-making
- Recognized for my strong work ethic and thoughtful approach to resolving product issues in a cross-functional environment
- Established a track record of being self-motivated and working well independently as well as collaboratively in a team environment
OPERATIONS CONSULTING
Mastercard International
10.2001 - 02.2006
- Worked with domestic/international clients to assess performance of various operational processes and policies in order to provide improvement recommendations
- Architected new projects based on broad guidance/direction with timelines, budgets and project plans
- Defined clear targets and objectives and communicated across assigned teams to drive excellence
- Leveraged data to make informed decisions and drive improvements to achieve team and client goals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Enhanced profitability through effective client engagement and identifying project opportunities
- Recognized for my ability to maintain my professional demeanor by staying calm when addressing unhappy customers and identifying successful resolutions
CORPORATE TRUST OFFICER/MANAGEMENT TRAINEE
Wells Fargo
08.1997 - 10.2001
- Corporate Trust Officer
- Handled day-to-day client communications, including negotiating contract terms
- Used industry expertise, customer service skills and analytics to resolve customer concerns and promote loyalty
- Leveraged data and customer insights to make informed decisions and drive operational and product improvements
- Originated, procured funding and led a cross-functional effort to develop new online product capabilities
- Ultimately
- Grew a dormant business by 300% in year 1
- Management Trainee
- Quickly learned company-specific procedures, policies and technologies to effectively deliver customer-facing solutions
- Established open and professional relationships with team members, cross-functional partners and vendors, facilitating long-term working partnerships
- Recognized as one who acts with integrity, honesty, and knowledge to promote the company culture
Education
Bachelor of Fine Arts - Interior Design
NEW YORK SCHOOL OF INTERIOR DESIGN (NYSID)
06.2028
Bachelor of Arts - English & Economics/Business
CORNELL COLLEGE
01.1997
Skills
- Project planning
- Customer relations
- Public speaking
- Decision making
- Teamwork & Collaboration
- Contract negotiation expertise
- Project management
- Small business operations
- Relationship building
- Marketing
Websites
Affiliations
- ASPO
- ASID
- DLFNY
- BOH INSIDER
Timeline
OWNER/PROJECT LEAD
Breathing Space Professional Organizing
09.2023 - Current
U.S COMMERCIAL PRODUCT MANAGEMENT
Mastercard International
07.2012 - 08.2017
GLOBAL CONTACTLESS SOLUTIONS PRODUCT MANAGEMENT
Mastercard International
02.2006 - 07.2012
OPERATIONS CONSULTING
Mastercard International
10.2001 - 02.2006
CORPORATE TRUST OFFICER/MANAGEMENT TRAINEE
Wells Fargo
08.1997 - 10.2001
Bachelor of Arts - English & Economics/Business
CORNELL COLLEGE
Bachelor of Fine Arts - Interior Design
NEW YORK SCHOOL OF INTERIOR DESIGN (NYSID)
INTERESTS
Art, architecture, travel, tennis, sharing tips, insights and recommendations with fellow enthusiasts