ROGER AKINS
Summary
Experienced professional service technician with a strong track record in diagnosing, repairing, and maintaining a wide range of systems and equipment. Collaborates seamlessly within teams to exceed targets. Thrives in dynamic work environments, consistently demonstrating adaptability and reliability. Possesses exceptional troubleshooting skills, a strong focus on customer service, and a knack for technical problem-solving.
Overview
61
61
years of professional experience
1
1
Certification
Work History
Service Technician
ITG Cox
02.2022 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Sanitation Specialist
Navicient Hospital
01.2021 - 01.2022
- Responsible for overall sanitation of the kitchen including the dish machine, pots, pans and overall general cleaning
- Maintained a clean and organized work environment, ensuring compliance with health codes and regulations.
- Reduced risk of contamination by conducting regular inspections and thorough cleaning of equipment.
Pipefitter Helper
J. Fletcher Creamer & Sons
01.2019 - 01.2020
- Install and repair the main water pipe systems.
- Promoted safer working environment, reported potential hazards to supervisor.
- Offered guidance and training to junior team members.
- Followed safe work practices, which included fall protection and personal protective equipment.
- Facilitated effective communication between team members, contributing to successful project outcomes.
- Fostered positive working relationships with coworkers, creating a productive teamwork environment that led to successful projects.
- Streamlined project workflows, prepared and cleaned job sites before and after work.
Field Service Technician
Scale Systems
01.2018 - 01.2019
- Safely utilized weighting equipment during installations, maintenance, and inspection procedures
- Responsible for installing, calibrating, and repairing scales in compliance of company policies and procedures
- Interpreted layout plans; blueprints, and various drawings to ensure the products met standards
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Followed safety procedures to avoid injuries in field.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
Group Leader
Twin Cities Youth Services
01.2017 - 01.2018
- Utilized effective leadership skills by mentoring and guiding approximately 15 students independently or within groups
- Supported young individuals that were experiencing complicated situations such as homelessness, juvenile justice system risks, and foster care
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Assisted students with homework issues and helped to incorporate positive study skills.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
Warehouse Operations Manager, Customer Service Technician, Service Technician
Game Ready
01.2008 - 01.2016
- Served multiple roles during my employment of 8+ years that included Warehouse Operations Manager, Customer Service Technician, and Service Technician
- Obtained and prepared Game Ready units on a daily basis to be shipped to contractors in a timely manner
- Provided phone support to customers to assist with troubleshooting units and other products
- Properly installed machinery, equipment and new replacement parts, while diagnosing mechanical problems; determined how to correct them
Electrician Trainee
Patterson Frozen Foods
01.2005 - 01.2007
- Responsible for overseeing electrical maintenance by installing 300 HP motors, bending and installing conduit, installing, testing, and modifying circuit breakers, controls, fuses, lights, and motors
- Coordinated motor started and control installations using codes and specs, while working with measured devices such as analyzers, amp meters, and volt-ohm meters
System Technician
Comcast
01.1999 - 01.2005
- Provided cable television service including adjusting amp levels, changing amplifiers of 90 volts or less, and calculating signal level losses in upstream/downstream systems
- Conducted thorough monthly, semi-annual, and annual system test for HUM, C/N, summation sweep, and end of line tests; completed monthly return mitigations
Field Service Technician
GTA/Cellnet
01.1996 - 01.1999
- Responsible for installing and servicing wireless metering equipment, telephone systems, high-density boards, phone lines, and microwave antennas
- Performed weekly quality control checks on all installations to ensure proper operations of equipment
Service Technician
Cable Oakland
01.1990 - 01.1995
- Provided routine maintenance and properly repaired distribution cable by splicing, installing electronics, and making power connections to restore proper operations
- Assisted fellow team members with the design of maps for rebuilding purposes
- Properly installed conduit and piped for underground construction, while conducting inventory control procedures to maintain knowledge of available supplies and equipment
Communication Signaler
United States Army
01.1964 - 01.1989
- Responsible for communicating with aircraftman, the base and others units in the area of operation
- Performed preventive maintenance on basic telephone wires, switchboard, and FM equipment
- Properly installed field telephones, small switching systems, repair shorts, and other damage within tactical communication systems to ensure proper operations
Education
High School Diploma -
Central High School
Macon, GeorgiaSkills
- Strong Communication Skills
- Flexible Problem Solving
- Customer Service Expertise
- Leadership
- Service Technician Experience
- Mentorship
- Electrical Technician Functions
- Preventative Maintenance
- Troubleshooting skills
- Professional and courteous
Certification
- OSHA Safety Certification - Occupational Safety and Health Administration.
- Fiber Optic Technician Certification
Timeline
Service Technician
ITG Cox
02.2022 - Current
Sanitation Specialist
Navicient Hospital
01.2021 - 01.2022
Pipefitter Helper
J. Fletcher Creamer & Sons
01.2019 - 01.2020
Field Service Technician
Scale Systems
01.2018 - 01.2019
Group Leader
Twin Cities Youth Services
01.2017 - 01.2018
Warehouse Operations Manager, Customer Service Technician, Service Technician
Game Ready
01.2008 - 01.2016
Electrician Trainee
Patterson Frozen Foods
01.2005 - 01.2007
System Technician
Comcast
01.1999 - 01.2005
Field Service Technician
GTA/Cellnet
01.1996 - 01.1999
Service Technician
Cable Oakland
01.1990 - 01.1995
High School Diploma -
Central High School
Communication Signaler
United States Army
01.1964 - 01.1989
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