Roger Baughman

• Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
• Reviewed maintenance and repair problems to determine appropriate action for resolution.
• Studied department operations to assist with development of new or improved methods of tooling and production processes.
• Coordinated with sales and marketing departments to align production schedules with demand forecasts, maximizing both efficiency and customer satisfaction.

Responsible for Service Department, making all work was completed and priced in a fair manner.

Responsible for Production of Radiators and Cores to assure all orders were completed in a timely manner and shipped.

Maintain All Machines and perform Repairs during Down Time.

Responsible for opening and Closing of Shop 6 Days a Week

Answering phone calls and responding to all Customers needs

Performed Repairs on Cars and Light Duty Trucks Including Limousines. Repairs included

; Heating and Air Conditioning.

:Remove and Replace Heater Cores.

:Recore Radiators.

Performed Repairs on Semi-Trucks.

Repairs Included,

:Remove and Replace Radiators

:Diagnose and Repair Air Conditioning Issues

• Responsible to open and close Shop 5 Days a week
• Assisted with areas in the Shop to assure Customers Repairs were Completed in a timely manner
• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Trained team members in successful strategies to meet operational and sales targets.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.

Responsible to open and close Shop 6 Days a week

• Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
• Assisted other Employees when needed to assure that all Customers needs were satisfied in a timely manner.
• Assisted in Training all New Employees

Responsible to Maintain a Multiple Drilling and Milling Machine.

Change Cutters and Drill Bits when Needed