Roger Brathwaite
Kennesaw,GA
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
TECHNOLOGY SERVICES ANALYST
WARNERBROS. DISOVERY
08.2022 - Current
- Manage and support Application and Services Portfolios through Application Portfolio Management
- My job leverages the CSDM ITSM model to provide Service management to the business and its customers and clients
- My job entails working with dependency groups such as Application Rationalization, Data Privacy, Business Continuity, Business Information Security and CSO Security offices to ensure the quality, accuracy, and timeliness of Business and Services are in line with the strategic goals of the company
- Duties include (but are not limited to): Manage Business Application Portfolio Database
- Manage Service Portfolio Database
- Manage Business Services
- Manage Application Services
- Manage Technology Services
- Build and Map ITSM Business Capabilities
- Reporting and Dashboard SME
- Configure ServiceNow CMDB.
Lead support analyst
timewarner/turner broadcasting
- 08.2022
- Responsible for the daily supervision of Client Support Analyst
- Serve as SME on several hardware and software platforms and applications
- Supervised the assignment, monitoring and auditing of tickets to ensure the needs of customers are met, and SLO and SLA requirements are attained
- Supervised IT projects for internal groups, collaborate with organizational and tactical management to ensure the needs of the business are met.
Senior support analyst
Sprint corporation
08.1999 - 09.2012
- Responsible for maintaining a Walk In PC Clinic on premise for laptop users
- Oversight of Asset Management, procurement, and inventory management
- Tasked with delivering timely IT repair turnaround, ensuring SLO and SLA requirements are met, tasked with training new employees in customer service roles.
Education
Bachelor of Science Degree - Information Technology Management
Western Governors University, School of Business
Business Analytics Science
Kennesaw State School of Business
Business Strategy | Connected Strategy
Wharton Online Business School
ITIL Service Strategy
Axelos
Project Management: Procurements, Performance and Change Management | Communication and Risks | Project Schedules and Budgets | Project Scope and Managing Resources
Pluralsight
Skills
- Tableau Analytics and Reporting
- ServiceNow Reporting and Dashboards
- ServiceNow CMDB
- ServiceNow Application Portfolio Management
- SQL Query
- Business Analytics
- Data Modeling
- Quantitative Analysis
- Information Systems Management
- Project Management
- Organizational Behavior and Leadership
- Principles of Management
- Business Ethics
- Business Law
Certification
- Business Analytics Science
- Axelos ITIL - Foundation v3
- Axelos ITIL – Service Strategy
- ServiceNow Configuring CMDB
- ServiceNow Maintaining CMDB Health
- Project+
- CompTIA - A+
Timeline
TECHNOLOGY SERVICES ANALYST
WARNERBROS. DISOVERY
08.2022 - Current
Senior support analyst
Sprint corporation
08.1999 - 09.2012
Lead support analyst
timewarner/turner broadcasting
- 08.2022
Bachelor of Science Degree - Information Technology Management
Western Governors University, School of Business
Business Analytics Science
Kennesaw State School of Business
Business Strategy | Connected Strategy
Wharton Online Business School
ITIL Service Strategy
Axelos
Project Management: Procurements, Performance and Change Management | Communication and Risks | Project Schedules and Budgets | Project Scope and Managing Resources
Pluralsight
- Business Analytics Science
- Axelos ITIL - Foundation v3
- Axelos ITIL – Service Strategy
- ServiceNow Configuring CMDB
- ServiceNow Maintaining CMDB Health
- Project+
- CompTIA - A+
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