Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
6
years of professional experience
Work History
Perkins Coie
Technology Services Analyst
2022.08 - Current (2 years & 1 month)
Job overview
Provided escalated IT troubleshooting to meet SLA requirements and minimize disruptions.
Managed procurement and optimized asset deployment across multiple offices.
Administered Citrix VDI for remote access, enhancing productivity.
Utilized ServiceNow for efficient IT service management.
Configured Windows, Office 365, and Outlook for optimal performance.
Collaborated with legal teams on secure document management.
Managed Active Directory user accounts and permissions.
Setup and maintained Exchange Server distribution lists.
Coretelligent
Remote Support Engineer
2022.01 - 2022.04 (3 months)
Job overview
Provided escalated troubleshooting and tier 2 support for 50+ managed services clients, resolving network, server, desktop, and software issues.
Managed hardware and software procurement for timely acquisition and deployment to meet project deadlines.
Configured Citrix virtual machines (VDI) for remote access, enhancing client productivity and flexibility.
Installed, configured, and supported enterprise software applications, optimizing client operations.
Ensured high client satisfaction and retention through effective communication and problem-solving.
Collaborated across teams to resolve complex technical issues, leveraging strong analytical skills.
Agilant Solutions
Technical Support Representative
2018.07 - 2022.01 (3 years & 6 months)
Job overview
Provided tier 1 troubleshooting and support for retail clients such as Walmart and Office Max, resolving Windows and macOS issues.
Ensured high client satisfaction by delivering prompt IT issue resolution and exceptional customer service.
Installed and configured office productivity software and antivirus applications, optimizing performance.
Setup and troubleshooted printers and iPads, ensuring seamless integration and functionality in retail environments.
Collaborated internally to escalate and resolve complex technical issues for timely client resolution.
Education
University of Wisconsin - Stout, Menomonie, WI
Master of Science from Information Technology
05.2018
Colorado State University Global, Aurora, CO
Bachelor of Science from Information Technology
09.2015
Skills
Security: Expertise in physical, network, and software security.
Systems and Networks: Proficient in administering Windows and macOS; skilled in Active Directory user management.
Data Analysis: Experienced in monitoring performance data for security threat identification.
Cloud Computing: Understanding of cloud computing principles; familiarity with Google SaaS.
Application Support: Proficient in Microsoft Office Products and Google Workspace; familiarity with Exchange Server administration.
Timeline
Technology Services Analyst
Perkins Coie
2022.08 - Current (2 years & 1 month)
Remote Support Engineer
Coretelligent
2022.01 - 2022.04 (3 months)
Technical Support Representative
Agilant Solutions
2018.07 - 2022.01 (3 years & 6 months)
University of Wisconsin - Stout
Master of Science from Information Technology
Colorado State University Global
Bachelor of Science from Information Technology
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