Roger Buckelew Jr
Elmer,NJ
Summary
Experienced military veteran knowledgeable about deploying, operating and maintaining PATRIOT communications systems. Advanced mechanical expertise and technical know-how to handle any challenge. Highly observant, organized and methodical in isolating and resolving any issue. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Advanced problem solving skills and able to learn new equipment at an expedited rate.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Lead Deployment Tech
Pomeroy IT Solutions Inc.
Elmer, NJ
04.2021 - Current
- Managed deployment of hardware and software solutions across client sites.
- Trained and mentored junior technicians on installation procedures and best practices.
- Conducted troubleshooting and repairs for networking and connectivity issues.
- Implemented process improvements to enhance deployment efficiency and accuracy.
- Collaborated with cross-functional teams to ensure seamless integration of systems.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations on emerging technologies for deployment projects.
- Worked closely with project managers to develop accurate timelines and resource allocation plans for successful deployments.
Patriot Fire Control Enhanced Operator
US Army
Fort Bragg, NC
11.2015 - 03.2021
- Secured and protected military property, assets and personnel.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in conflict resolution among subordinates, equals and superiors.
- Upheld code of conduct and maintained professionalism in stressful situations.
- Implemented tactics, procedures, and techniques for defense systems.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Operated surveillance radar, communication systems and identification equipment.
- Established and maintained PATRIOT advanced data information links (PADIL) between PATRIOT firing batteries via IP and VHF/HF connections.
- Operated and maintained routers and switches used for PADIL connections.
- Certified in a Battery Command Post (BCP) position deploying, operating and maintaining communications equipment for use in early warning systems.
- Operated and maintained RIQ computer used in encryption/decryption of secure data.
- Trained and efficient in using a simple key loader (SKL) to load cryptographic keys into various communication devices and radios.
- Conducted system diagnostics and troubleshooting to maintain operational integrity of fire control equipment.
- Operated Patriot missile systems to ensure effective launch readiness and combat operations.
Customer Service Specialist
Dedicated Management Group
Carney's Point, NJ
01.2007 - 08.2015
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Oversaw delivery of foodservice items to retail stores.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Salem County Career And Technical High School
Woodstown, NJ06-2006
Skills
- Intelligence data
- Attention to Detail
- Organization and Time Management
- Defense systems
- Training coordination
- Maintaining communications equipment
- Documentation and reporting
- Managing classified information
- Hardware Installation
- Technical Troubleshooting
- Problem Solving
- New Technology Integration
- Remote support
- Software installation
- Network configuration
- Wireless networking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of six staff members.
Certification
- ARMY COURSE: 2GF97DL, RISK MANAGEMENT BASIC COURSE
- ARMY COURSE: 1250C491DL, Structured Self Development (SSD-1)
Upon completion of the course, the student will be able to support team members in promoting organizational goals;
utilize effective communication and interpersonal skills; apply strategies of critical thinking to develop solutions;
collaborate with others to accomplish the organization's goals and objectives; and provide support to members to
advance their leadership development.
Methods of instruction include case studies, computer-based training, and practical exercises. General course topics
include communications, technical writing, supervision, leader development, safety, personnel management, and
conflict management.
Computer Hardware/Software
Building, operating and repairing home computer systems for 10+ years
Timeline
Lead Deployment Tech
Pomeroy IT Solutions Inc.
04.2021 - Current
Patriot Fire Control Enhanced Operator
US Army
11.2015 - 03.2021
Customer Service Specialist
Dedicated Management Group
01.2007 - 08.2015
High School Diploma -
Salem County Career And Technical High School