Roger Cardenas
San Marcos,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the food & customer service industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with a demonstrated passion for building relationships and a collaborative approach to team building.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service
Whole Foods Market Inc
06.2023 - Current
- Promoted branding initiatives while maintaining product displays to adhere to corporate standards.
- Promoted positive company image through superior customer service experiences.
- Provided exceptional customer service, consistently exceeding performance metrics.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Business Owner
SOS Housecleaning
06.2000 - 05.2019
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes and trained newly hired employees
- Resolve Customer complaints and rectify issues to provide the highest level of satisfaction.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Education
High School Diploma -
Liceo Briseno
Guanacaste, Costa Rica08.1976
Skills
- Provide Excellent Customer Service
- Maintain quality
- Personable & Reliable
- Exceed Expectations in all assigned tasks
Certification
License & Certifications
- Licensed Food Safety
Timeline
Customer Service
Whole Foods Market Inc
06.2023 - Current
Business Owner
SOS Housecleaning
06.2000 - 05.2019
High School Diploma -
Liceo Briseno