Roger Cason
Woodworth,LA
Summary
Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
SPAR Independent Contractor
Self employed
Ville Platte, Louisiana
07.2020 - Current
- Managed client projects from inception to completion, ensuring timely delivery and quality standards.
- Established and maintained strong relationships with clients through regular communication and updates.
- Trained new contractors on processes, tools, and client engagement strategies for consistency.
- Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Identified needs of customers promptly and efficiently.
Store Manager
Family Dollar
Houston, TX
05.2014 - 03.2020
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of the sales floor and stockroom.
- Operated the cash register and processed customer transactions efficiently.
- Stocked shelves with merchandise and ensured proper product placement.
- Supported team members in daily tasks and store operations.
- Monitored inventory levels and reported shortages to management.
- Helped implement store promotions to enhance customer engagement.
- Trained new employees on store policies and operational procedures.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Bachelor of Arts - Secondary Education
Southeastern Bible College
Lakeland , FL 08.1986 - 05.1991
Skills
- Training new contractors
- Customer service
- Process improvement
- Team leadership
- Employee supervision
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Performance evaluation
- Resources allocation
- Production planning
- Workload management
- Schedule management
- Operations oversight
- Deadline adherence
- Industry knowledge
- Critical thinking
- Client communication
- Task prioritization
- Customer support
Timeline
SPAR Independent Contractor
Self employed
07.2020 - Current
Store Manager
Family Dollar
05.2014 - 03.2020
Bachelor of Arts - Secondary Education
Southeastern Bible College
08.1986 - 05.1991