Roger Chen
Biscuit Belly
Lexington,KY
1
Certification
3
years of professional experience
Versatile service professional with a strong background in food and beverage operations, skilled in managing high-pressure situations while providing outstanding customer experiences. Bilingual in Mandarin Chinese and English, with a proven ability to swiftly identify and address guest needs.
Work History
Barista/Cashier
1 Year- Brewed coffee and specialty drinks for customers.
- Identified and addressed customer needs promptly to enhance overall service experience.
- Maintained cleanliness and organization of the service area and equipment to ensure efficient operations.
- Restocked inventory and supplies to support continuous service during shifts.
Restaurant Server
2 Years 2 Months- Delivered exceptional customer service in high-volume dining environment.
- Welcomed customers, reviewed specials, and processed orders to enhance dining experience.
- Bussed and reset tables to maintain cleanliness and efficiency in the dining area.
- Maintained adequate supply levels to support kitchen operations and customer needs., ice trays, and delivery bags during slow periods to ensure readiness.
Education
SRNA in Training - Medical Social Work
Highschool Diploma
- Dunbar Culture Society Member
- Astronomy club founding member
Skills
Food service and customer service
Time management
Guest services
Register operation
Public speaking
Cross-cultural communication
Mandarin Chinese and English
Driving experience
Customer service
Conflict resolution
Communication skills
Certification
- CPR certified
Timeline
Barista/Cashier
Biscuit Belly
10.2025 - CurrentRead More
Restaurant Server
Wong Wong Chinese restaurant
07.2023 - 09.2025Read More
Bluegrass Community And Technical College
SRNA in Training from Medical Social Work
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Paul Laurence Dunbar High School
Highschool Diploma
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