Roger Connell
North Ogden,UT
Summary
Professional boiler service technician with strong background in diagnostics, repairs, and maintenance of various systems and equipment. Working for the Holbrook company for over 25 years. Proven ability to communicate effectively with clients and coworkers to resolve issues and get equipment working. Constantly improving skills through continuous education and learning opportunities. Completed various certifications.
Adaptable and reliable in different work environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Boiler Service Technician
Holbrook Servco
06.1999 - Current
- Responds to problems reported by customers by troubleshooting and resolving issues.
- Explains diagnostic findings to customers and outline repair or service options.
- Adheres to safety protocols and policies to reduce workplace hazards.
- Diagnose and troubleshoot problems, repair, and restore boilers.
- Increase customer satisfaction by providing timely and efficient service for various technical issues.
- Enhance client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Staying up-to-date on industry advancements through continuous learning initiatives.
- Testing boiler systems, noting issues and completing preventive maintenance and annual inspections.
- Installing new equipment and explaining operation and routine maintenance protocols to customers.
- Providing on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures. Performing under pressure and in stressful situations to solve problems.
- Training new apprentices in proper techniques and safety protocols.
Education
High School Diploma -
Weber High School
Ogden, UT1995
Journeyman - Sheet Metal Technology
Ogden-Weber Applied Technology College
Ogden, UT2001
Journeyman - HVAC Installation And Repair
Ogden-Weber Applied Technology College
Ogden, UT2004
Skills
- Customer Service
- Professional and Courteous
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability and skills
- Flexible and Adaptable
- Problem and Issue Resolution
- Documentation And Reporting
Certification
- OSHA-10 Hazard Recognition Training
- NEPA 70E: Standard for Electrical Safety in the Workplace
- Siemens LMV5/3 Burner Management Systems
- Cleaver Brooks Boiler Room Essentials
Timeline
Boiler Service Technician
Holbrook Servco
06.1999 - Current
- OSHA-10 Hazard Recognition Training
- NEPA 70E: Standard for Electrical Safety in the Workplace
- Siemens LMV5/3 Burner Management Systems
- Cleaver Brooks Boiler Room Essentials
High School Diploma -
Weber High School
Journeyman - Sheet Metal Technology
Ogden-Weber Applied Technology College
Journeyman - HVAC Installation And Repair
Ogden-Weber Applied Technology College
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