Summary
Overview
Work History
Education
Skills
Timeline
Generic

Scott Kaichi

Kaneohe,HI

Summary

With my years in the automotive field repairing vehicles and working with automotive technicians on repairs I believe my knowledge and skill set will be an asset to your team of workers. I have worked with automotive electrical systems and hydraulics and I am comfortable doing work on them.

Overview

31
31
years of professional experience

Work History

Assistant Service Manager

Servco Pacific Inc.
10.2023 - Current
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Enhanced team efficiency by implementing streamlined procedures for daily operations.

Assistant Service Manager

Servco Pacific Inc.
09.2021 - 10.2023
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.

Service Consultant

Servco Pacific Inc.
12.2015 - 09.2021
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.

Owner

Marshall's Automotive
07.2010 - 11.2015

Handled scheduling of vehicle repairs thru out the month.


Prepared estimates for vehicle repairs and interacted with customers for recommendations needed for their vehicle.


Handled vehicle repairs including oil changes, tire rotations, disk/drum brake repairs and major engine overhaul.



Lead Mechanic

Marshall's Shell Service
07.1993 - 07.2010

opened and closed repair facility and greeted customers.


Lead a team of three technicians on vehicle repairs and maintanance.


Prepared estimates and interacted with customers for repairs on their vehicle.


Coordinated picking up of parts and delivering vehicles to customers if needed.

Education

Associate of Science - Automotive Mechanics

Honolulu Community College
Honolulu, HI
05.1997

High School Diploma -

Castle High School
Kaneohe, HI
05.1993

Skills

  • easy to get along with and work well with others
  • hard worker and work diligently to finish tasks asked of me
  • MIG and Stick welding

Timeline

Assistant Service Manager

Servco Pacific Inc.
10.2023 - Current

Assistant Service Manager

Servco Pacific Inc.
09.2021 - 10.2023

Service Consultant

Servco Pacific Inc.
12.2015 - 09.2021

Owner

Marshall's Automotive
07.2010 - 11.2015

Lead Mechanic

Marshall's Shell Service
07.1993 - 07.2010

Associate of Science - Automotive Mechanics

Honolulu Community College

High School Diploma -

Castle High School
Scott Kaichi