Scott Kaichi

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Enhanced team efficiency by implementing streamlined procedures for daily operations.

• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.

• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.

Handled scheduling of vehicle repairs thru out the month.

Prepared estimates for vehicle repairs and interacted with customers for recommendations needed for their vehicle.

Handled vehicle repairs including oil changes, tire rotations, disk/drum brake repairs and major engine overhaul.

opened and closed repair facility and greeted customers.

Lead a team of three technicians on vehicle repairs and maintanance.

Prepared estimates and interacted with customers for repairs on their vehicle.

Coordinated picking up of parts and delivering vehicles to customers if needed.