Roger Cummings
Louisville,KY
Summary
Adept Carpet Technician with a proven track record at Deluxe Carpet And Upholstery Cleaning, showcasing exceptional problem-solving abilities and a continuous learning mindset. Excelled in enhancing customer satisfaction and repeat business through superior stain removal techniques and professionalism. Achieved notable efficiency in project estimation and equipment maintenance, significantly elevating service quality and operational standards.
Overview
14
14
years of professional experience
Work History
Carpet Technican
Deluxe Carpet And Upholstery Cleaning6
03.2010 - 08.2024
- Performed carpet cleaning and stain removal tasks using recommended products.
- Removed existing flooring materials and prepared area for installation of new products.
- Drove company-owned vehicles to residential and commercial project locations to complete carpet installations.
- Developed expert knowledge in utilizing various cleaning solutions for optimal effectiveness on different types of carpets.
- Enhanced customer satisfaction by providing efficient and thorough carpet cleaning services.
- Increased repeat business with exceptional attention to detail and superior customer service skills.
- Demonstrated strong problem-solving abilities when faced with unique or complex carpet issues.
- Consistently met company performance goals by setting personal daily objectives and surpassing expectations.
- Reduced client complaints by consistently maintaining high-quality work standards in carpet care.
- Performed advanced stain removal techniques for successful results in challenging situations.
- Attained proficiency in various carpet cleaning methods, adapting to diverse job requirements effectively.
- Educated customers on proper carpet maintenance techniques, promoting long-lasting results postservice.
- Maintained proper equipment functionality, performing regular maintenance checks and repairs as needed.
Education
High School Diploma -
Valley High School
Dixie Highway, Valley Station Ky.05-1987
Skills
- Room measurements
- Water damage restoration
- Rollmaster
- Continuous learning mindset
- Padding installation
- Equipment maintenance know-how
- Quality assurance standards
- Stain removal techniques
- Carpet stretching
- Odor control methods
- Carpet installation
- Estimate calculations
- Problem-solving abilities
- Professional Communication
- Team building
- Professionalism
- Quality Control
- Troubleshooting
- Equipment Maintenance
- Project Estimation
- Stain Removal
- Tack carpeting
- Repair subflooring
- Join seams
Timeline
Carpet Technican
Deluxe Carpet And Upholstery Cleaning6
03.2010 - 08.2024
High School Diploma -
Valley High School
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