Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Roger De Rozario

Lewisville,TX

Summary

Driven Operations Manager with a proven track record at Jostens, enhancing product reliability and customer satisfaction through effective operations management and team leadership.


Excelled in reducing aircraft turnaround time at UPS/Ameriflight, showcasing strong problem-solving skills and a commitment to excellence. Demonstrates exceptional operations monitoring and performance improvement, ensuring compliance and efficiency across all levels.


Focused Ramp Supervisor proficient in applicable regulations and best practices to maximize efficiency of ramp operations. Adept at maintaining team safety and productivity to keep departures on schedule. Bringing a flexible schedule, an organized nature and 15 plus years of related experience.

Overview

1
1
Certification

Work History

Operations Manager

Jostens
  • Supervised operations staff of 400 plus employees as well as 6 supervisors and kept employees compliant with company policies and procedures for the jewelry division.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of seasonal hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Implemented quality control systems that boosted overall product consistency and reliability.

Ramp Supervisor

UPS/ Ameriflight Feeder Operations
  • Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
  • Managed inventory of necessary equipment and supplies for daily ramp operations, ensuring availability when needed.
  • Kept crew in line with airport, OSHA, TSA, FAA, and other applicable regulations.
  • Reduced aircraft turnaround time with meticulous planning, coordination, and communication among the team members.
  • Achieved timely flight departures through effective management of ground handling services, including baggage handling, and fueling for all feeder aircraft arrivals and departures out of DFW.

Ramp Coordinator

American Airlines
  • Coordinated efforts during irregular operations such as equipment malfunctions or inclement weather conditions to minimize disruption to flight schedules.
  • Minimized incidents by providing thorough training to ramp agents on safety protocols and equipment usage.
  • Streamlined aircraft turnaround times through effective coordination of ground support equipment and personnel.
  • Assisted in developing contingency plans for emergency situations, ensuring rapid response capabilities during unforeseen events.
  • Ensured timely departures by managing gate assignments and coordinating with flight crews, maintenance teams, and catering services for 63 gates at American Airlines main hub operation.

Education

Bachelor of Science - Economics

Sam Houston State University
Huntsville, TX

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Operations Monitoring
  • Performance monitoring

Certification

  • Licensed Private Pilot
  • Certified Single engine land, Instrument Airplane
  • 244.7 hours
  • Complex 89.2
  • High Performance 64.2
  • Retract 91.5
  • Turbine 2.3

Engine Type

Turbojet 2.3

Piston 238.8 PIC 186.6

Timeline

Operations Manager

Jostens

Ramp Supervisor

UPS/ Ameriflight Feeder Operations

Ramp Coordinator

American Airlines

Bachelor of Science - Economics

Sam Houston State University
Roger De Rozario