Roger Eggert
Delray Beach,FL
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Excellent verbal and written communicator with a strong background cultivating positive relationships and exceeding goals.
Overview
7
7
years of professional experience
Work History
Admin- Crew Travel, Logistics Optimization
Spirit Airlines
Dania Beach, Florida
03.2025 - Current
- Assisted in the launch of a new Crew Travel team by developing workflows, coordinating hotel and flight bookings, and standardizing vendor communications to ensure seamless crew travel operations.
- Facilitate knowledge transfer and cross training during organizational restructuring.
- Oversee the lodging and logistics of our network of 9000+ crew members.
- Analyze reports pertaining to crew travel logistics such as hotel rooming lists, limo schedules, day rooms, & positive space flight bookings on NK & OA’s.
- Drive cost-saving initiatives in crew travel operations & procedures while adhering to union contracts and government regulations.
Travel Administrator- Crew Training
Spirit Airlines
Remote
05.2022 - 03.2025
- Book all travel; i.e. deadheads (flights), hotel, and transportation for all new hire, upgrade, re-qualifying and recurrent training crew.
- Communicate with 3rd party booking agencies via email to update vendor contact and rate information.
- Tracked and analyzed hotel and deadhead usage to minimize costs.
- Effectively drive down cost by ensuring crew travel details and itineraries are constructed within fiscal responsibility.
- Ensure crew travel details are in accordance with Airline Pilot Association (ALPA) & Association of Flight Attendants (AFA) regulations, and in compliance with vendor contracts.
- Work with Finance in reconciliation and forecasting of crew travel expenses and budget by means of building and maintaining accurate historical reports.
- Work closely with Crew Train Records & Crew Train Scheduling teams with monitoring training footprints of crew members schedules.
- Respond to emergency travel related problems after hours on a rotation basis.
Front Desk Supervisor
Courtyard by Marriott
Delray Beach, Florida
04.2021 - 05.2022
- Supervise and oversee front desk operations.
- Schedule team based on business needs, and provide/approve service recovery.
- Run daily reports to ensure proper credit card authorizations are taken.
- Upsell to obtain maximum revenue for the hotel.
- Assist with training new team members and familiarizing them with all brand standards.
- Act as MOD- when FOM is not in office.
Front Desk Agent
Courtyard by Marriott
Delray Beach, Florida
09.2019 - 04.2021
- Assist with future and current reservations.
- Complete tasks to meet guest's satisfaction while providing exceptional customer service.
- Check in and out guests, go over different rates and additional charges, and conduct potential guests' tours of property.
- Assist guests with miscellaneous inquiries including; technical support, local recommendations.
- Complete end of shift pass-a long reports to upper management and team members.
Pre- Opening Associate
Courtyard by Marriott
Delray Beach, Florida
08.2019 - 09.2019
- Assist with pre-opening tasks.
- Insure guest rooms are set up and ready to welcome guests per brand standard.
Education
Certificate - Hospitality Administration/Management
Florida Atlantic University
12-2020
High School Diploma -
Florida Virtual School
12-2019
Skills
- Problem solving
- Conflict resolution
- Time management
- Customer service
- Data analysis
- Adaptability
- Attention to detail
- Airline reservations
- Hotel reservation
- Cost-saving initiatives
Timeline
Admin- Crew Travel, Logistics Optimization
Spirit Airlines
03.2025 - Current
Travel Administrator- Crew Training
Spirit Airlines
05.2022 - 03.2025
Front Desk Supervisor
Courtyard by Marriott
04.2021 - 05.2022
Front Desk Agent
Courtyard by Marriott
09.2019 - 04.2021
Pre- Opening Associate
Courtyard by Marriott
08.2019 - 09.2019
Certificate - Hospitality Administration/Management
Florida Atlantic University
High School Diploma -
Florida Virtual School