Roger Ervin
Lake,MS
Summary
Adept at enhancing system performance and customer satisfaction, my tenure at Synergies3 Tec Services showcases a blend of technical prowess in hardware installation and electrical knowledge, alongside strong problem-solving abilities. Achieved significant improvements in operational efficiency and safety compliance, underpinned by meticulous cable management and effective team leadership. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills. Competent Telecommunications Technician bringing [Number] years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
24
24
years of professional experience
Work History
Field Technician Satellite Installer
Synergies3 Tec Services
2018.11 - Current
- Supported company growth through diligent documentation of completed installations, contributing valuable data for future improvements and training purposes.
- Enhanced system performance for clients by conducting thorough diagnostics and implementing appropriate solutions.
- Ensured client safety by properly grounding all equipment during installations, minimizing electrical hazards.
- Increased customer satisfaction ratings through diligent follow-up calls after installation completion, ensuring all systems were functioning optimally and addressing any outstanding concerns.
- Maintained high-quality work standards by adhering to industry regulations and company guidelines during installations.
- Increased efficiency through meticulous inventory management, maintaining accurate records of all equipment used during installations.
- Installed wiring, cabling and networking hardware on customer premises.
- Improved customer satisfaction by efficiently installing and configuring satellite systems in a timely manner.
Package Delivery Driver/Handler
FedEx
2019.06 - 2020.01
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
Field Technician Satellite Installer
Synergies3 Tec Services
2012.08 - 2018.10
- Provided outstanding customer service from initial contact through post-installation support, establishing long-lasting relationships built on trust.
- Enhanced system performance for clients by conducting thorough diagnostics and implementing appropriate solutions.
- Increased efficiency through meticulous inventory management, maintaining accurate records of all equipment used during installations.
- Maximized system functionality for clients by customizing settings based on their specific needs and preferences.
- Maintained high-quality work standards by adhering to industry regulations and company guidelines during installations.
- Increased customer satisfaction ratings through diligent follow-up calls after installation completion, ensuring all systems were functioning optimally and addressing any outstanding concerns.
- Supported company growth through diligent documentation of completed installations, contributing valuable data for future improvements and training purposes.
- Improved customer satisfaction by efficiently installing and configuring satellite systems in a timely manner.
- Exceeded customer expectations with exceptional communication skills, explaining technical concepts clearly and concisely throughout the installation process.
- Ensured client safety by properly grounding all equipment during installations, minimizing electrical hazards.
- Upheld high levels of safety during satellite installations, adhering to OSHA guidelines and company protocols for ladder use, fall protection, and other relevant procedures.
- Demonstrated commitment to professional development by staying current on industry trends, emerging technologies, and best practices in satellite installation techniques.
- Performed preventive maintenance of telecommunications equipment.
Supervisor/Forklift Operator
Nordic Cold Storage LLC
2000.03 - 2012.04
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
Education
GED -
Lake High School
Lake, MSSkills
- Cable Management
- Network Connectivity
- GPS Navigation
- Hardware Installation
- Electrical knowledge
Timeline
Package Delivery Driver/Handler
FedEx
2019.06 - 2020.01
Field Technician Satellite Installer
Synergies3 Tec Services
2018.11 - Current
Field Technician Satellite Installer
Synergies3 Tec Services
2012.08 - 2018.10
Supervisor/Forklift Operator
Nordic Cold Storage LLC
2000.03 - 2012.04
GED -
Lake High School