Roger Felli
Summary
Respectful Mental Health Counselor with a proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet the needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Overview
7
7
years of professional experience
Work History
Mental Health Counselor
CTOHS
07.2022 - Current
- Improved patient treatment outcomes by conducting thorough assessments and developing customized treatment plans.
- Enhanced patient engagement through the implementation of group therapy sessions focused on coping strategies and emotional regulation.
- Collaborated with interdisciplinary team members to provide comprehensive care for patients with mental health disorders.
- Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
Mental Health Support Worker
CTOHS
09.2021 - 07.2022
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Improved patient outcomes with accurate documentation of mental health symptoms and progress.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Assisted psychiatrists and therapists in gathering data for assessments, diagnoses, and treatment planning.
Medical Receptionist
Kaiser Permanente
02.2017 - 09.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
High School Diploma -
Accra Academy
Accra Ghana06.1990
Skills
- Intake Screening
- Care Coordination
- Risk Assessments
- EMR Software
Timeline
Mental Health Counselor
CTOHS
07.2022 - Current
Mental Health Support Worker
CTOHS
09.2021 - 07.2022
Medical Receptionist
Kaiser Permanente
02.2017 - 09.2021
High School Diploma -
Accra Academy
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