Roger Franks
Aurora, CO,Cell
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Dependable Parking Attendant with a clean driving record and excellent parking ability. Experienced in cash handling and register operations. Skilled in customer service and communication.
Responsible Parking Lot Attendant with excellent math and customer service skills. A team-player with excellent work ethic. Offering a clean driving record and previous parking and traffic management experience.
Overview
20
20
years of professional experience
Work History
Event Security
National Western Stock Show
DEnver, CO
01.2024 - 01.2024
- Greeted guests upon arrival and provided them with event information.
- Provided customer service support to attendees and answered any questions they had about the event.
Event Staff Member
Allied Universal Security Services
Denver, CO
03.2023 - 01.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Security
Argus Event Staffing
Denver, CO
09.2003 - 07.2022
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Guarded restricted areas to prevent unauthorized entry.
- Warned persons of rule infractions or violations and evicted violators from premises.
Skills
- Security Screening
- Safety and Security Procedures
- Complaint Resolution
- Vehicle Operation
- Traffic Control
- Guest Relations
- Traffic Routing
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Timeline
Event Security
National Western Stock Show
01.2024 - 01.2024
Event Staff Member
Allied Universal Security Services
03.2023 - 01.2024
Security
Argus Event Staffing
09.2003 - 07.2022
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