ROGER HALL
Desktop Support Specialist
Oakland,California
Summary
Over twenty years of Help Desk and Desktop Support experience with several top companies and government agencies. Attentive Desktop Support Technician with over 20 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
23
23
years of professional experience
Work History
Experience , MIS Specialist
Assured Guaranty
San Francisco, CA
06.2004 - 04.2022
- Provided complete desktop support for entire office including over 400 employees
- Responsible for all desktop support issues for the entire staff in a Windows 10 environment
- IT support for the local San Francisco office as well as remote support for the company's headquarters in New York
- Maintenance, support and installation of all MIS-related equipment including phones, servers, printers, PCs and personal devices such as iPhones and iPads.
Systems Analyst
Oakland Airport
Oakland, CA
01.2003 - 06.2005
- Provided desktop and phone support for MUSE, a common-use interface built on Windows and used by all airlines in Oakland International Airport
- Provided desktop and phone support for MUSE, a common-use interface built on Windows NT 4.0 and used by all airlines in Oakland International Airport
- Constructed, configured, installed, and repaired various models of Dell PCs using Windows NT 4.0
- Repaired printers used for boarding passes and bag tags
- Supported ‘Stand Planner’ and ‘FIDS,’ which are programs used to plan gate assignments and display flight information throughout the airport
- Created graphics using Adobe Photoshop for use throughout the airport.
PC Installation Technician
First American Title
Oakland, CA
12.2001 - 11.2002
- Part of a team that rolled out over 500 new PCs to branch offices all over the Bay Area
- Configured and installed Windows 2000 on Compaq Evo Professional Desktop PCs
- Backed up user data to network then restored to new PCs
- Installed and configured all software, printers, and other peripherals for the PCs
- Restored data and provided support for the end-users after the installation was complete.
Help Desk Analyst
General Services Administration
San Francisco, CA
01.2000 - 11.2001
- Provided phone and onsite support to over 600 end users
- Helped clients resolve problems with Lotus Notes 5.0, MS Office, Internet Explorer, and several in-house software packages
- Assisted clients in the transition from Windows NT 4.0 to Windows 2000
- Maintained and updated a large database related to the Help Desk.
Education
Certificate of Completion - Graphic Art
Minneapolis Technical Institute
Minneapolis 05.2001 -
Skills
Knowledge & Highlightsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Experience , MIS Specialist
Assured Guaranty
06.2004 - 04.2022
Systems Analyst
Oakland Airport
01.2003 - 06.2005
PC Installation Technician
First American Title
12.2001 - 11.2002
Certificate of Completion - Graphic Art
Minneapolis Technical Institute
05.2001 -
Help Desk Analyst
General Services Administration
01.2000 - 11.2001
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