Summary
Overview
Work History
Skills
Certification
Accomplishments
Work Availability
Timeline
Generic
Roger Hampar

Roger Hampar

Hampton Bays,NY

Summary

Proven leader and portfolio/program manager with over 20 years of experience in directing corporate and enterprise IT projects. Expertise includes Data Center, SD-WAN, Cloud, and Campus & Branch Networks. Demonstrated success in enhancing Customer Success, optimizing Contact Center operations, and managing IP Telephony and Network Operations. Skilled in contract negotiation, team management, and IT service management with a strong foundation in Cisco Technologies.

Overview

27
27
years of professional experience
1
1

PMP

1
1

Scrum Master

1
1

ITIL Foundations

Work History

Sr IT Program Manager

AIG
10.2022 - 12.2024
  • Directed regional project managers and engineers in the implementation of Cisco’s SDWAN solution in EMEA, APAC, and Japan regions.
  • Worked with multiple vendors and AIG engineers on pricing and development of budget and high-level timelines for implementation of lower-cost connectivity for AIG branch offices.
  • Directed regional PMs and engineers as well as external vendors in the decommissioning of legacy network equipment and implementation of new networks in APAC and AMERS regions.

Project Manager (Consultant)

Citizens Bank
Providence
01.2022 - 04.2022
  • Worked with Network Engineering teams on discovery of all the bank's 3rd party vendors to move them to new connections in Equinix co-location data center facilities.
  • Planned meetings for design discussions with lines of business and vendors to develop new connectivity solutions that work best for the bank's businesses and vendors.
  • Scheduled migrations and support calls to ensure cutovers were successful and properly supported during Day 1 activities.

Program Manager (Consultant)

Cisco Systems, Inc.
New York, NY
05.2019 - 06.2021
  • Led global teams in the design, documentation, and implementation of new networks and decommissioning of legacy equipment for 557 USA-based Wealth Management Branches.
  • Managed the network refresh including new routers, switches, WAAS devices, and connections to legacy IP telephones, Morgan Stanley Data Centers as well as security configurations, testing and day one support calls.

Program Manager (Consultant)

JM Family
Deerfield Beach, FL
10.2018 - 05.2019
  • Program/Project manager leading technical teams on various IT projects, inclusive of refreshes to existing environments as well as build and implementation of new green field efforts.

Advanced Services Customer Success Manager

Cisco Systems
05.2007 - 03.2018
  • Served Fortune 500 accounts in the United States and internationally.
  • Specialized in leading global and domestic cross-functional Cisco engineering teams in network optimization and future state of technology for Sports & Entertainment, Health & Hospital, Defense contractors, Pharmaceutical, Insurance & Financial Services projects.
  • Increased cumulative annual sales on key accounts from $3 million to over $20 million in professional services sales.

Sr. Technology Project Manager

Bank of New York
09.2006 - 05.2007
  • Managed project technology teams transitioning from JP Morgan Corporate Trust businesses to the Bank of New York.
  • Engaged technology groups from both organizations to build global corporate interconnections between firms to support phased migrations of users and applications.

Network Operations Program Management Office Manager (PMO)

JP Morgan Chase
New York, NY
01.2005 - 12.2005

· Developed plans and executed numerous processes for off-shoring technology services to India

· Responsible for relationship management between Network Engineering, Implementation, Operations and Lines of Business clients

· Negotiated equipment vendor support contracts and maintenance agreements on a global scale which provided a more robust service offering and significantly stronger SLA’s were brought about with vendors

Firewall Program Manager

JP Morgan Chase
New York, NY
06.2003 - 12.2004

· Managed program and teams for Global Firewall Security Gap Remediation. The program encompassed 28 sites and bringing 370 non-compliant IOS and Gauntlet firewall services to compliant Cisco, Nokia and Checkpoint firewall infrastructure

Ensured compliance with all JPMC IT security policies for firewall and intrusion detection

Corporate Technology Sr. Program & Project Manager

JP Morgan Chase
New York, NY
04.1998 - 06.2003

Corporate Technology Sr. Program & Project Manager at JP Morgan Chase April 1998 – June 2003

· Managed program for the planning, design, build, and deployment of Critical Trading Networks for Equities businesses in NJ and DE locations. Both projects were completed under budget and met bank and SEC mandated completion deadlines

· Managed the network implementation of Park Ave offices which included managing teams for the design, build and test of 20,000 ports supporting user moves from Wall Street to Park Ave

· Managed program for Wall Street office network, Developed and executed the project plan and build of switched networks for departments and users moving from Broad St to new Wall Street offices. Work also included the plan, build and deployment of switched networks for existing businesses and users in the building

· Led teams in the development of a new-switched data Next Gen Network, which involved planning, design, building and migration to a scalable Fast Ethernet network supporting up to 145,000+ global users and services.

Skills

  • Customer Success / Experience Manager
  • Program / Project management
  • Network implementation
  • Vendor management
  • Budget development
  • Risk assessment
  • Stakeholder engagement

Certification

  • Scrum Master Certification (SMC)
  • Information Technology Infrastructure Library (ITIL) V3 Foundations
  • Project Management Professional (PMP)

Accomplishments

  • Increased services sales revenue on several key accounts from a few million dollars a year to over $20 million for multi-year engagements.
  • Managed cross-functional teams on the plan, design, and implementation for new data, voice, and video networks at NY Yankee Stadium and Meadowlands (MetLife) Stadium.
  • Led global engineering and management teams in network implementation and optimization efforts in USA, LATAM, EMEA & APAC regions.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sr IT Program Manager

AIG
10.2022 - 12.2024

Project Manager (Consultant)

Citizens Bank
01.2022 - 04.2022

Program Manager (Consultant)

Cisco Systems, Inc.
05.2019 - 06.2021

Program Manager (Consultant)

JM Family
10.2018 - 05.2019

Advanced Services Customer Success Manager

Cisco Systems
05.2007 - 03.2018

Sr. Technology Project Manager

Bank of New York
09.2006 - 05.2007

Network Operations Program Management Office Manager (PMO)

JP Morgan Chase
01.2005 - 12.2005

Firewall Program Manager

JP Morgan Chase
06.2003 - 12.2004

Corporate Technology Sr. Program & Project Manager

JP Morgan Chase
04.1998 - 06.2003
Roger Hampar
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