Proven leader and portfolio/program manager with over 20 years of experience in directing corporate and enterprise IT projects. Expertise includes Data Center, SD-WAN, Cloud, and Campus & Branch Networks. Demonstrated success in enhancing Customer Success, optimizing Contact Center operations, and managing IP Telephony and Network Operations. Skilled in contract negotiation, team management, and IT service management with a strong foundation in Cisco Technologies.
PMP
Scrum Master
ITIL Foundations
· Developed plans and executed numerous processes for off-shoring technology services to India
· Responsible for relationship management between Network Engineering, Implementation, Operations and Lines of Business clients
· Negotiated equipment vendor support contracts and maintenance agreements on a global scale which provided a more robust service offering and significantly stronger SLA’s were brought about with vendors
· Managed program and teams for Global Firewall Security Gap Remediation. The program encompassed 28 sites and bringing 370 non-compliant IOS and Gauntlet firewall services to compliant Cisco, Nokia and Checkpoint firewall infrastructure
Ensured compliance with all JPMC IT security policies for firewall and intrusion detection
Corporate Technology Sr. Program & Project Manager at JP Morgan Chase April 1998 – June 2003
· Managed program for the planning, design, build, and deployment of Critical Trading Networks for Equities businesses in NJ and DE locations. Both projects were completed under budget and met bank and SEC mandated completion deadlines
· Managed the network implementation of Park Ave offices which included managing teams for the design, build and test of 20,000 ports supporting user moves from Wall Street to Park Ave
· Managed program for Wall Street office network, Developed and executed the project plan and build of switched networks for departments and users moving from Broad St to new Wall Street offices. Work also included the plan, build and deployment of switched networks for existing businesses and users in the building
· Led teams in the development of a new-switched data Next Gen Network, which involved planning, design, building and migration to a scalable Fast Ethernet network supporting up to 145,000+ global users and services.