Roger Hernandez
Tolleson,AZ
Summary
Highly motivated leader and sales person with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Riveros Delivery Service LLC
2022.12 - Current
- Sort packages in warehouse and deliver them to residents of different communities
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
Loan Officer
Rocket Mortgage
2021.05 - 2022.11
- Licensed federally and by states to assist in qualifying clients for new finance on homes
- Consistently hitting monthly targets put out by Rocket Mortgage.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Submitted loan applications to underwriter for verification and recommendations.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Recommended loan approvals and denials based on customer loan application reviews.
Retail Store Sales Manager
T-Mobile
2018.01 - 2021.04
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Mentored team members to enhance professional development and accountability in workplace.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Diversified as a sales manager by running 4 different locations in the three years.
- Met metrics and sales goals put out by T-Mobile and stayed competitive throughout my career.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Consistently being a top 5 store in a market of 56 stores.
Mobile Sale Representative
T-Mobile
2016.06 - 2018.01
- Showcasing talent and consistency in monthly quota on a rep level or store level, month in and out by hitting store metrics and goals put out by T-Mobile.
- Maintained sound knowledge of products and services offered.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Warehouse Associate
Amazon Fulfillment
2014.01 - 2016.06
- Various roles in outbound department, such as packing, picking, problem solving, and dock dispatch.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
All Purpose Clerk
Fry’s Food
2012.01 - 2014.01
- Cashiering, Stocking, and Customer Service.
- Occasionally interacted with customer who needed any assistance.
- Monitored office supplies and made arrangements for restocking of low-stock items.
Education
High School Diploma -
Dysart High School
El Mirage, AZ2013
Skills
- 6 Years of Sales Experience
- 3 Years Management
- Strong Communication
- Time Management
Timeline
Delivery Driver
Riveros Delivery Service LLC
2022.12 - Current
Loan Officer
Rocket Mortgage
2021.05 - 2022.11
Retail Store Sales Manager
T-Mobile
2018.01 - 2021.04
Mobile Sale Representative
T-Mobile
2016.06 - 2018.01
Warehouse Associate
Amazon Fulfillment
2014.01 - 2016.06
All Purpose Clerk
Fry’s Food
2012.01 - 2014.01
High School Diploma -
Dysart High School
Similar Profiles
Vaughn GlennVaughn Glenn
Delivery Driver at Treasure Valley Delivery Service LLCDelivery Driver at Treasure Valley Delivery Service LLC
Yunior Alexander Martinez DiazYunior Alexander Martinez Diaz
Amazon DSP at Highland Delivery Service LLCAmazon DSP at Highland Delivery Service LLC
JAYLAND GREGORYJAYLAND GREGORY
Driver Helper at C&T DELIVERY SERVICE LLCDriver Helper at C&T DELIVERY SERVICE LLC