Roger Imhoff
West Chazy,NY
Summary
Dynamic leader with a proven track record at Sears Home Services, enhancing customer satisfaction and team performance through expert time management and decision-making skills. Excelled in creating a productive environment, significantly improving service delivery by fostering team agility and leadership. Skilled in customer service and mentoring, achieving high-quality outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Tech Manager and Field Worker
Sears Home Services, A Division Of The Sears Holding
12.2015 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Store Manager
Tractor Supply Company
11.2013 - 11.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Auto Mechanic
Garlands Nissan
11.1998 - 11.2003
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
Education
High School Diploma - None
Beekmantown High School
Beekmantown NY06.1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Certification
HVAC refrigeration license
Timeline
Tech Manager and Field Worker
Sears Home Services, A Division Of The Sears Holding
12.2015 - Current
Store Manager
Tractor Supply Company
11.2013 - 11.2015
Auto Mechanic
Garlands Nissan
11.1998 - 11.2003
HVAC refrigeration license
High School Diploma - None
Beekmantown High School
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