Roger Nugent
Avon,IN
Summary
At AES, I excelled as a Meter Reader/Installer, enhancing billing efficiency and accuracy through meticulous data collection and advanced GPS technology. My adeptness in customer service and safety procedures significantly reduced complaints and fostered a secure environment, surpassing monthly quotas with my strong interpersonal communication and precise record-keeping skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Meter Reader/Installer
AES
03.2011 - Current
- Supported efficient route planning with thorough documentation of meter locations and access points.
- Maintained professional relationships with clients while performing on-site visits, fostering a positive company image.
- Collaborated with team members to troubleshoot complex issues related to meters and data discrepancies.
- Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
- Attended safety meetings and took part in safety awareness trainings and programs.
- Enhanced overall efficiency by utilizing handheld devices for quick data entry during site visits.
- Upheld strict confidentiality standards when dealing with sensitive customer information such as addresses and account details.
- Reduced customer complaints through precise recording of utility usage, leading to fair charges on bills.
- Improved meter reading accuracy by diligently recording consumption data and cross-checking readings.
- Answered questions regarding meter readings and deescalated situations regarding tickets or other information.
- Enhanced billing efficiency by promptly submitting accurate meter readings, ensuring timely invoicing for customers.
- Contributed to safety initiatives by promptly reporting damaged or malfunctioning meters for repair or replacement.
- Assisted in training new hires, sharing best practices for accurate and efficient meter reading processes.
- Exceeded monthly quota expectations with consistent high-quality work and diligent time management skills.
- Utilize GPS technology to locate customers accurately and avoid delays.
- Used [Software] to transfer collected data to company databases daily.
- Provided detailed documentation of completed work for accurate recordkeeping purposes, facilitating future maintenance or repairs as needed.
Education
No Degree - Business Administration
Indiana University Bloomington
Bloomington, INHigh School Diploma -
South Decatur Jr-Sr High School
Greensburg, IN06.1969
Skills
- Safety measures and policies
- Safety awareness
- Safety Procedures
- Hand-Eye Coordination
- Route Navigation
- Accurate record keeping
- Meeting attendance
- Equipment Maintenance
- Reading Comprehension
- Accurate Data Collection
- Customer Service
- Interpersonal Communication
- Regulatory Compliance
- Public safety and security
Certification
Certified in CPR
TWIC certified
Hobbies
I enjoy fishing, target shooting, high school and college sports, doing home DIY projects and spending time with family and friends.
Timeline
Meter Reader/Installer
AES
03.2011 - Current
No Degree - Business Administration
Indiana University Bloomington
High School Diploma -
South Decatur Jr-Sr High School