Roger Ramirez
Cherry Valley,CA
Summary
Accomplished Service Advisor at Bonafide Truck & Tire Repair, excelling in customer service and workflow management. Enhanced customer satisfaction by 20% through effective communication and attention to detail. Proven track record in staff training and quality control, consistently achieving sales targets while fostering a team-oriented environment.
Overview
19
19
years of professional experience
Work History
Service Advisor
Bonafide Truck & Tire Repair
Cherry Valley Ca
03.2023 - Current
- Guided customers through service processes, ensuring clarity and satisfaction throughout their experience.
- Analyzed vehicle issues and recommended appropriate services to enhance performance and reliability.
- Coordinated with technicians to ensure timely completion of repairs and maintenance tasks.
- Developed comprehensive knowledge of products and services to provide informed recommendations to clients.
- Managed customer inquiries efficiently, resolving concerns while maintaining high service standards.
- Trained new staff on service protocols, fostering a culture of excellence in customer relations.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
Hose Technician
Pirtek
Ontario, CA
06.2021 - 02.2023
- Designed and applied targeted process improvements, significantly decreasing operational downtime in hose manufacturing.
- Cultivated a supportive environment for new hires by emphasizing safety practices and fostering a commitment to lifelong learning.
- Oversaw project initiatives involving cross-functional teams to streamline assembly line operations and boost productivity.
- Developed training programs for new technicians, focusing on hose assembly techniques and adherence to safety protocols.
Hose Technician
Bridgestone Hose Power
City of Industry, CA
04.2018 - 06.2021
- Operated hydraulic and pneumatic hose assembly tools to ensure efficient production processes.
- Inspected hoses for quality assurance, adhering to industry standards and safety protocols.
- Collaborated with team members to troubleshoot equipment issues, enhancing operational efficiency.
- Trained junior technicians on best practices for hose installation and maintenance procedures.
- Coordinated inventory management of hose materials, ensuring timely availability for production needs.
- Participated in ongoing training opportunities to stay current with industry advancements in hose technology and applications best practices.
- Provided on-site support for clients experiencing hose failures, promptly addressing issues to minimize downtime and maintain strong customer relationships.
- Conducted thorough inspections of hoses, ensuring they met or exceeded industry standards for safety and performance.
- Increased productivity by maintaining a clean, organized workspace and ensuring all tools were in proper working order.
- Consistently met deadlines for hose assembly projects while maintaining high-quality standards in both workmanship and materials used.
- Managed inventory levels, placing timely orders for replacement parts to maintain optimal stock levels for efficient operations.
- Reduced downtime by quickly identifying faulty equipment and completing necessary repairs or replacements promptly.
- Trained new assembly personnel on proper use of equipment.
Wind Turbine Technician
Performance Composites
Compton, CA
02.2012 - 2017
- Diagnosed and repaired composite manufacturing equipment to ensure optimal performance.
- Led on-site inspections to assess conditions and deploy targeted solutions for identified challenges.
- Collaborated with engineering teams to improve product designs and manufacturing processes.
- Provided technical training and support to junior technicians, enhancing team capabilities.
- Conducted routine inspections of wind turbine systems to ensure optimal performance and safety compliance.
- Performed preventive maintenance on turbine components, enhancing reliability and operational efficiency.
- Trained junior technicians on best practices for turbine repair and maintenance, fostering a culture of safety and efficiency.
- Climbed wind turbine towers to inspect, troubleshoot and repair turbine equipment.
- Maintained accurate records of all work performed, contributing to efficient tracking of maintenance activities and inventory management.
- Collaborated with other technicians for successful completion of major overhauls and component replacements on wind turbines.
- Minimized risks and incidents by strictly adhering to regulations, safety rules and codes.
Shipping and Receiving Clerk
Gordon Brush
City of Angels, CA
08.2006 - 04.2009
- Processed incoming shipments, verifying accuracy against packing lists and purchase orders.
- Organized and maintained inventory storage areas for optimal accessibility and efficiency.
- Operated forklifts and pallet jacks to transport materials within warehouse facility.
- Prepared outgoing shipments, ensuring compliance with shipping regulations and safety standards.
- Conducted regular inventory counts, identifying discrepancies and assisting in reconciliation efforts.
- Assisted in training new staff on shipping procedures and safety protocols, fostering a knowledgeable team environment.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
Education
High School Diploma -
Bell High School
Bell, Ca Skills
- Customer service
- Computer skills
- Multitasking and organization
- Strong work ethic
- Listening skills
- Attention to detail
- Excellent communication
- Team player mentality
- Handling customer complaints
- Goal-oriented mindset
- Price quoting
- Workflow management
- Staff education and training
- Quality control
- Records management
- Data entry
- Quality inspection
- Records maintenance
- Service order flow
Languages
Spanish
Native or Bilingual
Timeline
Service Advisor
Bonafide Truck & Tire Repair
03.2023 - Current
Hose Technician
Pirtek
06.2021 - 02.2023
Hose Technician
Bridgestone Hose Power
04.2018 - 06.2021
Wind Turbine Technician
Performance Composites
02.2012 - 2017
Shipping and Receiving Clerk
Gordon Brush
08.2006 - 04.2009
High School Diploma -
Bell High School