Roger Rice-Porter
East Rochester,New York
Summary
Driven Retail Manager with more than 4 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing store atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.
Overview
7
7
years of professional experience
Work History
Implementation Coordinator
Paychex
10.2023 - 01.2024
- Ensured customer satisfaction by meeting implementation timelines and addressing client concerns promptly.
- Improved project efficiency by streamlining communication channels and implementing effective coordination strategies.
Sales Supervisor
Best Buy
01.2019 - 09.2023
- Boosted sales by creating a accountability plan that gave employees opportunity for recognition and clear training outlines for underperformance.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Mentored sales team members, fostering professional development and career progression within the organization.
Sales Associate
Best Buy
06.2018 - 09.2023
- Achieved sales goals by building strong rapport with customers and recommending appropriate products based on their needs.
- Created great customer satisfaction levels through exceptional service, and unique solutions.
Sales Associate
Journeys
05.2017 - 05.2018
- Communicating with customers, maintaining a sales floor and backroom for inventory.
Education
Bachelor of Arts - Political Science
Saint John Fisher College
05.2018
Skills
- Goals and Performance
- Workflow Management
- Delegation Skills
- Display Maintenance
- Training Staff
- Inventory Control
- Sales Expertise
- Scheduling
- Interviewing and Prescreening
Activities
- Political Action Club at Saint John Fisher College, President, Organized local town hall discussions, Helped members find political volunteering opportunities, Ran voter registration drives
- Worked 2016 New Hampshire Primary, Door to door campaigning, Worked on a phone bank
Timeline
Implementation Coordinator
Paychex
10.2023 - 01.2024
Sales Supervisor
Best Buy
01.2019 - 09.2023
Sales Associate
Best Buy
06.2018 - 09.2023
Sales Associate
Journeys
05.2017 - 05.2018
Bachelor of Arts - Political Science
Saint John Fisher College
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