Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roger Robgerts

Bristol,VA

Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Self-directed branch manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

19
19
years of professional experience

Work History

Branch Manager

Trane Technologies
04.2013 - Current
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Counter Sales Agent

Carrier Enterprise
03.2005 - 04.2013
  • Increased customer satisfaction by providing efficient and knowledgeable service in counter sales.
  • Streamlined transaction process for faster checkouts, enhancing customer experience.
  • Maintained a clean and organized workspace, ensuring a professional appearance for customers.
  • Addressed customer inquiries with personalized attention, fostering loyalty and repeat business.
  • Collaborated with team members to optimize store performance and reach sales targets.
  • Assisted customers in product selection, demonstrating expert knowledge of inventory and features.
  • Processed returns and exchanges swiftly, upholding company policies while maintaining positive relations with customers.

Education

High School Diploma -

Virginia High School
Bristol, VA
05.1995

Skills

  • Branch Operations Management
  • Performance Reviews
  • Relationship Building and Management
  • Work Prioritization
  • Sales Professional
  • Customer Service
  • Employee Development
  • Process Improvement
  • Relationship Building
  • Operational Reports
  • Sales Development
  • Coaching and Mentoring
  • Product Training
  • Attention to Detail
  • Security and Safety Protocols
  • Staff Training
  • Verbal/Written Communication
  • Team Supervision
  • Team Player
  • Cash Handling
  • Collections
  • Excellent Time Management Skills
  • Sales Planning
  • Operations Management
  • Excellent Work Ethic
  • Customer Relationships
  • Decision-Making
  • Approachable
  • Conflict Resolution
  • Friendly
  • Goals and Performance
  • Staff Supervision
  • Sales Management
  • Adaptability and Flexibility
  • Problem Solving
  • Product Knowledge
  • Certified Fork Lift Operator

Timeline

Branch Manager

Trane Technologies
04.2013 - Current

Counter Sales Agent

Carrier Enterprise
03.2005 - 04.2013

High School Diploma -

Virginia High School

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Roger Robgerts