ROGELIO RODRIGUEZ
Grand Prairie,TX
Summary
Results-driven professional with a strong background in troubleshooting and preventive maintenance within the service industry. Committed to enhancing operational efficiency and customer satisfaction through effective collaboration and attention to detail.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Technician
SUPERIOR INDUSTRIAL PRODUCTS
Fort Worth, TX
10.2024 - Current
- Diagnosed and repaired mechanical issues on various industrial equipment.
- Conducted routine maintenance checks to ensure optimal performance and safety.
- Collaborated with team members to streamline service processes and enhance efficiency.
- Utilized diagnostic tools to troubleshoot equipment malfunctions effectively.
- Maintained accurate service records for tracking repairs and preventive measures.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
Rental Technician/Service Technician
SHOPPAS MATERIAL HANDLING
Fort Worth, TX
05.2022 - 10.2024
- Operated and maintained rental equipment to ensure optimal functionality.
- Conducted regular inspections and repairs on forklifts and pallet jacks.
- Collaborated with team members to streamline rental processes and improve efficiency.
- Provided technical support to customers, addressing inquiries regarding equipment usage.
- Trained new staff on safety protocols and operational procedures for rental machinery.
- Assisted in troubleshooting mechanical issues, reducing downtime for rental units.
- Enhanced workflow by optimizing service schedules and coordinating maintenance tasks effectively.
- Implemented creative marketing strategies to increase brand awareness, attract new customers, and drive revenue growth for the business.
- Collaborated with colleagues to optimize inventory management, reducing downtime between rentals.
- Conducted thorough inspections of rental equipment before and after use, identifying any damage or missing parts.
- Educated customers on proper usage, safety guidelines, and care of rented equipment to minimize risk of accidents or damage.
- Evaluated customer satisfaction with products and services upon return of rental, taking action to remedy complaints when necessary.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Reduced equipment failures, conducting preemptive diagnostics and immediate rectifications.
- Reduced environmental impact by advising clients on energy-efficient upgrades and sustainable practices.
Service Technician
Briggs Equipment
Arlington, TX
01.2021 - 05.2022
- Assisted in training new technicians on equipment handling and safety protocols.
- Implemented process improvements that reduced downtime during servicing tasks.
- Communicated with clients regarding service updates and recommendations for equipment care.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Improved team collaboration by sharing expert knowledge on complex repair techniques during weekly meetings.
- Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
- Minimized return service calls, ensuring thorough and accurate service on first visit.
- Improved operational efficiency, meticulously documenting all service activities for future reference.
Branch/Service/Rental Manager
SUNBELT MATERIAL HANDLING
Dallas, TX
10.2016 - 01.2021
- Managed rental fleet operations, ensuring optimal equipment availability and utilization.
- Developed and implemented process improvements to enhance customer satisfaction and streamline operations.
- Oversaw scheduling and dispatching of rental equipment to meet client demands efficiently.
- Trained staff on safety protocols and operational procedures, fostering a culture of compliance and safety.
- Established vendor relationships to secure competitive pricing and reliable service delivery for equipment procurement.
- Led cross-functional initiatives aimed at improving inventory management systems and reducing downtime.
- Implemented rental asset processes and cleanliness standards.
- Maintained accurate financial records, ensuring timely processing of accounts payable and receivable transactions.
- Effectively resolved disputes between tenants through mediation efforts when necessary, maintaining a harmonious living environment for all residents.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Fostered positive relationships with tenants, addressing concerns promptly and professionally to maintain satisfaction levels.
- Updated company database with new property listings or added amenities.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Communicated effectively with owners, residents, and on-site associates.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Analyzed market trends to adjust pricing strategies, maximizing profitability for rental services.
- Collaborated with sales teams to identify customer needs and tailor rental solutions effectively.
- Prepared comprehensive monthly reports for senior management, highlighting key performance indicators and areas requiring attention or improvement.
Education
Associate of Science - AUTO/DEISEL
Universal Technical Institute
Irving, TX08-2022
High School Diploma -
DeSoto High School
DeSoto, TX05-2006
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Time tracking
- Diagnostics expertise
- Analytical thinking
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Toyota Silver Service Technician
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Service Technician
SUPERIOR INDUSTRIAL PRODUCTS
10.2024 - Current
Rental Technician/Service Technician
SHOPPAS MATERIAL HANDLING
05.2022 - 10.2024
Service Technician
Briggs Equipment
01.2021 - 05.2022
Branch/Service/Rental Manager
SUNBELT MATERIAL HANDLING
10.2016 - 01.2021
Associate of Science - AUTO/DEISEL
Universal Technical Institute
High School Diploma -
DeSoto High School