Summary
Overview
Work History
Education
Skills
Timeline
Generic

Roger Saunders

Vernon Hill,VA

Summary

Dynamic Service Technician and Manager with extensive experience at Trane Technologies and Rogers Heating and Cooling. Expert in installation, repair, and preventive maintenance of critical equipment, complemented by strong customer service skills. Successfully transformed customer complaints into loyalty opportunities while leading a team to achieve business objectives. Understanding of critical equipment and its importance.

Overview

6
6
years of professional experience

Work History

Service Technician

Trane Technologies
11.2023 - Current

Performed major repairs on critical equipment at Microsoft.

  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.

Service Manager

Rogers Heating and Cooling
09.2019 - 11.2023
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Education

High School Diploma -

Halifax County
Halifax, VA
06-1980

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Understanding of critical equipment at Microsoft
  • Scheduling of Equipment repair as Manager

Timeline

Service Technician

Trane Technologies
11.2023 - Current

Service Manager

Rogers Heating and Cooling
09.2019 - 11.2023

High School Diploma -

Halifax County

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