Roger Yarde
Edison,NJ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Armed Messenger
GardaWorld Cash Services
12.2023 - Current
- Improved overall security by conducting thorough vehicle and personal inspections of all entrants to the facility.
- Maintained a safe environment for staff and visitors by promptly addressing any potential threats or concerns.
- Provided exceptional customer service while handling sensitive information with discretion and professionalism.
- Exemplified commitment to safety by successfully completing numerous armed courier missions without incident, showcasing reliability and professionalism in high-risk situations.
Lead Ramp Agent
United Airlines
03.2022 - 10.2023
- Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
- Boosted team morale by fostering a positive work environment and providing clear communication channels.
- Ensured timely departures by effectively managing the loading and unloading of cargo and luggage.
- Reduced workplace injuries by conducting regular safety meetings and promoting adherence to company policies.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
Armed Security Officer
Prime Security
03.2019 - 01.2022
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
- Reduced incidents of theft and vandalism by maintaining a strong visible presence at designated checkpoints.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Lawn Specialist
TruGreen Lawn Services
01.2019 - 12.2019
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Monitored soil conditions regularly to adjust treatment plans accordingly for optimal growth results.
- Promoted a healthy outdoor living space for clients by controlling weeds, pests, diseases effectively.
- Assisted with irrigation system maintenance and repair.
- Inspected gardens for pests, weeds and diseases.
Education
No Degree - Criminal Justice
Berkeley College
Woodbridge, NJ12.2024
High School Diploma -
Penn Foster Career School
Scranton, PA10.2018
Skills
- Critical Thinking
- Excellent Communication
- Safety Procedures Compliance
- Customer Service
- Multitasking Abilities
- Problem-Solving
- Staff Training
- Team Leadership
- Time Management
- Firearms Safety
Certification
- Armed Sora License
- NJ Firearms Purchaser Identification Card
- Permit to Carry Handgun
- Osha 30hrs
- Auto Mechanic
Timeline
Armed Messenger
GardaWorld Cash Services
12.2023 - Current
Lead Ramp Agent
United Airlines
03.2022 - 10.2023
Armed Security Officer
Prime Security
03.2019 - 01.2022
Lawn Specialist
TruGreen Lawn Services
01.2019 - 12.2019
No Degree - Criminal Justice
Berkeley College
High School Diploma -
Penn Foster Career School
- Armed Sora License
- NJ Firearms Purchaser Identification Card
- Permit to Carry Handgun
- Osha 30hrs
- Auto Mechanic
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