Roger Young
Guyton,GA
Summary
Dynamic Sales Associate with proven expertise in customer service and upselling, honed at Advance Auto Parts. Excelled in client account management and POS system operation, driving sales through effective needs assessment and relationship building. Demonstrated ability to multitask and maintain professionalism in high-stress situations, significantly enhancing customer loyalty and satisfaction.
Overview
2
2
years of professional experience
Work History
Sales Associate
Advance Auto Parts
03.2022 - 07.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Prioritized helping customers over completing other routine tasks in store.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
GED -
South Effingham High School
Guyton, GA02.2021
Skills
- Upselling
- Payment Processing
- Client Account Management
- Order Processing
- Customer Needs Assessment
- Multi-tasking strength
- POS System Operation
- Customer Service
- Outgoing Personality
Timeline
Sales Associate
Advance Auto Parts
03.2022 - 07.2024
GED -
South Effingham High School
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