Rogers Jordan III
Summary
Experienced professional with a strong background in customer service and administrative support, specializing in database management and effective communication. Demonstrated success in ensuring compliance and enhancing team performance in fast-paced environments. Recognized for attention to detail and commitment to delivering exceptional service.
Overview
3
3
years of professional experience
Work History
Part Time
Lowe’s Home Improvement
04.2024 - Current
- Always provides SMART customer service through the daily execution of Lowe's customer service policies, procedures and programs
- Proactively engaged customers to identify needs and assisted in locating, demonstrating, selecting, and loading merchandise
- Guided customers and employees to areas of the store and provided step-by-step assistance with projects.
- Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs
- Informed customers about stock availability, special orders, product features, benefits, applications, and warranty details related to Lowe's programs
- Coached and trained associates on departmental duties and sales techniques to enhance team performance
- Coaches, develops, provides feedback, and trains associates in the various departmental duties or sales opportunities
Administrative Support Assistant (GS-5)
Womack Army Medical Center
05.2023 - Current
- Managed automated credentialing database to process and track information efficiently.
- Maintain personnel accountability for all reports and databases and checks, corrects, and confirms data in the credential records and files for all medical technicians that work on Ft. Bragg both military and civilian.
- Maintain office files and records in accordance with established office procedures and regulations to ensure projects are completed with accuracy and that projects meet the program objectives and requirements.
- Ensured compliance with administrative policies and procedures to effectively support duties within the credentials program.
- Facilitated in-processing and out-processing for medical center employees and service members at Ft. Liberty.
Education
Master of Arts - Health Care Administration
University Arizona Global Campus
Chandler, AZ05.2022
Bachelor of Science - Healthcare Administration
Fayetteville State University
Fayetteville, NC05.2020
Associate of Applied Science - Healthcare Management Technology
Fayetteville Technical Community College
Fayetteville, NC05.2018
Skills
- Credentialing process
- Compliance verification
- Office administration
- Database management
- Customer service
- Client interaction
- Effective communication
- Attention to detail
- Time management
- Multitasking skills
- Dependable and responsible
- team collaboration
References
- Beverly Phair, Chief of Credentials, WAMC Credentialing Department, (910) 907-8707, Supervisor, 05/01/23 - Present
- Kimberly Foster, HSS Supervisor Credentials, WAMC Credentialing Department, (910) 849-4571, Supervisor, 05/01/23 - Present
- David Hartzog, Nutrition Care Supervisor, WAMC Nutrition Care Department, (910) 920-6992, Supervisor, 10/01/21 - 07/31/22
Awards
- Graduated from the University of Arizona Global Campus with a 3.75 GPA.
- Dean’s list while attending Fayetteville State University.
- Dean’s list while attending Fayetteville Technical Community College.
- Honorably served seven years in the United States Army.
Timeline
Part Time
Lowe’s Home Improvement
04.2024 - Current
Administrative Support Assistant (GS-5)
Womack Army Medical Center
05.2023 - Current
Master of Arts - Health Care Administration
University Arizona Global Campus
Bachelor of Science - Healthcare Administration
Fayetteville State University
Associate of Applied Science - Healthcare Management Technology
Fayetteville Technical Community College