Roger Garcia
Summary
Passionate and dedicated individual seeking opportunities in either dog care or software engineering. With hands-on experience in providing compassionate care for dogs and a strong foundation in software development, I bring a unique blend of problem-solving skills, attention to detail, and a deep love for animals. Eager to contribute to a dynamic team environment, whether it's ensuring the well-being of pets or delivering innovative tech solutions.
Overview
7
7
years of professional experience
Work History
Dog Sitter
Nextdoor
08.2020 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
- Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
- Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
- Exercised animals regularly with walks and rigorous play activities.
Animal and Client Care Specialist
Hope4Paws
02.2023 - 04.2024
- Provide high-quality care for dogs, cats, and small animals. Related duties include: feed, water, medicate, train, provide enrichment and exercise as required for the pets' well-being. Clean and disinfect all assigned areas, in a timely and accurate manner, according to standard procedures. Maintain cleanliness of all animal areas throughout the day.
- Observe, document and report on animal behavior and health using provided tools such as daily logs, computer database, and other communication tools, to ensure team members are informed and animals receive the individual and specialized attention they
require. - Contribute to the overall cleanliness and productivity of operations through duties such
as: washing dishes, laundry, restocking areas with supplies, organizing, vacuuming, dusting, mopping, washing windows, etc. - Help guide clients through the adoption process through sharing information about animal care and behavior, having open conversations with adopters to make matches, and
communicating in such a manner that maintains a courteous and friendly attitude. Assist with dog-to-dog introductions.
PetSmart Associate
PetSmart
03.2022 - 03.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Collaborated with veterinarians, nutritionists, and suppliers for optimal animal care, maintaining strong professional relationships.
- Implemented new strategies for improving overall efficiency within the laboratory environment while maintaining the highest standards of animal care.
- Contributed to a positive clinic atmosphere through excellent teamwork, adaptability, and genuine enthusiasm for animal care.
Barista
Dunkin' Donuts
07.2021 - 02.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Customer Service Clerk
Publix
02.2020 - 05.2021
- Contributed to a positive work environment through effective communication and teamwork among colleagues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new customer service clerks, sharing best practices and providing guidance as needed.
- Issued receipts and processed refunds, credits, or exchanges.
- Organized efficient service responses by directing visitors and callers to correct personnel.
- Kept front check out area clean and organized for efficient service.
Barista
Don Pan
07.2018 - 12.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Maintained regular and consistent attendance and punctuality.
Court Monitor
Planet Air Sports
05.2017 - 06.2018
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Enhanced court efficiency by efficiently organizing and managing case files.
- Ensured accuracy in court recordkeeping by diligently reviewing and updating information as necessary.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
Education
Bachelor of Science - Computer Science
Florida International University
Miami12.2022
Skills
- Client Relationship Management
- Big Data Analytics
- Diagnostic and Procedural Coding
- Python Coding Abilities
- Javascript
- Data Structure
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Animal and Client Care Specialist
Hope4Paws
02.2023 - 04.2024
PetSmart Associate
PetSmart
03.2022 - 03.2023
Barista
Dunkin' Donuts
07.2021 - 02.2022
Dog Sitter
Nextdoor
08.2020 - Current
Customer Service Clerk
Publix
02.2020 - 05.2021
Barista
Don Pan
07.2018 - 12.2019
Court Monitor
Planet Air Sports
05.2017 - 06.2018
Bachelor of Science - Computer Science
Florida International University
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