ROHAN GREEN
Brooklyn
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Retail Associate
Primark
01.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Graphic Designer/Customer Service Representative
Poster Place Jamaica
01.2019 - 01.2024
- Conceptualized creative designs for print materials, banners, and signs.
- Developed creative design for print materials, brochures, banners, and signs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered prompt service to prioritize customer needs.
Print Process Personnel/Customer Service Representative
Xsomo International Limited
09.2010 - 01.2019
- Trained new employees in proper use of equipment, safety procedures, and company policies.
- Troubleshot technical issues efficiently to minimize delays in project completion times.
- Assisted clients with file preparation, ensuring optimal print results based on their specific needs.
- Monitored print schedules closely to meet tight deadlines without sacrificing quality or customer satisfaction.
- Prepared custom print orders for shipment, securely packaging completed materials to minimize damage during transit.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
Certificate - Computer Graphics (Adobe Photoshop)
UWI Open Campus
Kingston, Jamaica, W.I.01-2018
Yallahs High School - Electronic Document Preparation and Management, Mathematics, Human & Social Biology, Office Administration, Social Studies
Yallahs High School
St. Thomas, Jamaica, W.I.01.2008
Skills
- Reliability
- Store maintenance
- Sales promotion
- Graphic design
- Logo creation
- Print design
- Adobe creative suite
- Packaging design
- Microsoft powerpoint, excel, Access and Word
Timeline
Retail Associate
Primark
01.2024 - Current
Graphic Designer/Customer Service Representative
Poster Place Jamaica
01.2019 - 01.2024
Print Process Personnel/Customer Service Representative
Xsomo International Limited
09.2010 - 01.2019
Certificate - Computer Graphics (Adobe Photoshop)
UWI Open Campus
Yallahs High School - Electronic Document Preparation and Management, Mathematics, Human & Social Biology, Office Administration, Social Studies
Yallahs High School
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